Director of Operations

Reconomy • Peekskill, NY

13d • Hybrid

About The Position

The Director of Operations oversees and enhances daily operations for an asset-light waste management platform, ensuring efficient delivery of waste, recycling, and sustainability services through a national vendor network. This role drives operational performance, strengthens vendor management, and improves service quality while maintaining high customer satisfaction and cost efficiency.

Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, Environmental Management, or a related field.
• 8+ years of operational experience in waste management, logistics, environmental services, facilities services, or other multi-vendor/asset-light service platforms.
• 8–12 years of leadership experience in operations.
• Proven experience leading and developing high-performing teams.
• Strong ability to make data-driven decisions to optimize operations.
• Expertise in negotiating and managing vendor relationships.
• Experience designing and executing operational processes.
• Strong financial and margin management skills.
• Experience managing contracts and service level agreements (SLAs).
• Excellent communication and problem-solving abilities.
• Advanced proficiency in MS Excel.

Responsibilities

• Oversee daily operations across waste, recycling, and sustainability services to ensure smooth, consistent delivery.
• Track key performance metric such as service completion, response times, costs, and efficiency to support data-driven decisions.
• Use operational technology platforms to track services, communicate with vendors, and improve reporting, visibility, and efficiency.
• Lead the rollout of new systems and tools, supporting training and adoption to improve usability and team performance.
• Work with regional and national vendors to negotiate service agreements and pricing, ensuring reliable service and competitive terms.
• Address vendor performance issues, service disruptions, and escalations to keep operations running smoothly.
• Work with Sales and Account Management teams to support clients onboarding and ongoing service delivery, ensuring a smooth customer experience.
• Manage budgets and vendor costs to ensure financial control and support growth.
• Lead and develop operations team members across vendor management and customer operations to build strong, scalable teams.
• Ensure operations comply with environmental, transportation, and waste disposal regulations to reduce risk and maintain integrity.

Benefits

• Comprehensive health and dental benefits
• Employer matching of employee retirement contribution
• Supportive work-life balance: hybrid/in-office work schedule
• Supportive of professional development
• Dynamic and international working environment
• Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees