Director of Operations

Valley of the Sun Homecare•Scottsdale, AZ

5d•Onsite

About The Position

The Director of Operation will manage the day-to-day functions of the home care agency which includes our Care Coordinator, Scheduling Coordinator and On Call Coordinator. This position focuses on the success of these positions who are the main points of contact with the caregivers, clients, and other contacts in the community. Ensuring client billing and caregiver payroll is accurate and all complaints, issues or concerns are managed in a timely manner. The Director of Operations will be a key component in the stability and growth of the company, ensuring policies are followed and client satisfaction and caregiver retention are always at the forefront.

Requirements

High school diploma or GED required; college degree preferred
Five years of related senior care experience required
Two years of verifiable supervisory or management experience in the healthcare industry required, previous home care management experience strongly preferred
Home health, hospice, home care, assisted living, or healthcare experience preferred
Demonstrated record of goal achievement and of successfully taking on increased responsibility with positive results
Proven interpersonal, recruiting and employee relations skills
Must have superior oral and written communication skills
Ability to work under pressure and meet deadlines
Valid driver’s license and automobile insurance required
Clear Motor Vehicle Report and background check required
Valid CPR, First Aid certification and negative TB skin test required with onboarding
Position manages our office which operates Monday through Friday, 8am-5pm with a rotation of On-Call week nights and weekends as needed

Nice To Haves

Home health, hospice, home care, assisted living, or healthcare experience preferred
previous home care management experience strongly preferred

Responsibilities

Organizes and directs the day-to-day functions of providing home care services
Managing the admin care team which consists of a Scheduling Coordinator, Care Coordinator and On Call Coordinator
Ensure appropriate management of caregiver coaching, training, and improvement plans including disciplinary action which is done in conjunction with HR
Ensure you direct reports meet their goals
Cover for direct reports during vacations and other time off
Handle client and caregiver complaints/issues and delegate as needed
Billing and Payroll finalization confirming all scheduling notes and HR tags are entered
Ensure timely management from Care Coordinator on incident reports, hospitalizations within 24 business hours of occurrence
First line of defense for On Call staff along with being in rotation of taking On Call.
Create and maintain relationships with the community by interacting with referral sources at accounts
Manage, develop, and participate in caregiver training meetings, including organizing speakers through community partners when applicable
Manage verification of skills at caregiver orientation and ensure proper additional training is scheduled and followed through by Schedulers and Care Coordinators
Ensure client prospect calls are quickly and properly directed to the Care Coordinator’s and the proper process is managed for assessment and communication with team
Document in a timely manner all notations in our homecare software program including auditing of completed shifts.
Manage long term care insurance communications and file management
Recommend improvement processes for best outcomes
Formalizes processes, policies, and procedures
Performs other administrative duties as assigned by Executive Director or President