Director of Operations

Sealed•Salt Lake City, UT

6d•$120,000 - $165,000•Hybrid

About The Position

Sealed is looking for an experienced operations leader to build the systems and teams that will support our continued growth! If developing exceptional teams, orchestrating scalable processes, and creating order in high-growth environments is where you thrive, then keep reading and let’s talk. Who are we? Sealed is a climate tech company on a mission to stop home energy waste. We partner with contractors by helping them utilize rebates and incentives to grow their businesses while making weatherization and electrification accessible to more homeowners. Sealed is venture-backed and headquartered in New York City. Learn more at sealed.com. What will you do? Our operations function is responsible for processing rebates and incentives for contractors across many markets. Our customer base and volume has grown significantly over the last year and continues to accelerate. You will be responsible for the success of our operations function by managing the team and developing best-in-class processes and systems that handle a high volume of complex projects. You will report to our Chief Revenue Officer and partner with core teams across the company. This is a hybrid remote / in-office role based in our Lehi, Utah office.

Requirements

Experienced operations leader who has built and scaled operations teams at high growth companies
Effective at leading and developing both individual contributors and managers
History of creating and implementing processes and systems with high impact
Analytically sharp. Comfortable owning KPIs, diagnosing root causes in data, and making decisions backed by evidence
Highly responsive and effective under pressure. Competing priorities don't throw you off
Organized and thorough, with ability to hold many complex workstreams in parallel

Nice To Haves

Experience managing offshore teams
Experience in clean energy, utility programs, or HVAC / home services
Familiarity with rebate processing, incentive programs, or government/utility compliance
Background in operations at a high-growth startup or climate tech company

Responsibilities

Team Leadership
Development: Recruit, onboard, and mentor a high-caliber team of managers and specialists utilizing a mix of in-house and offshore teams
Culture: Build a team culture defined by ownership, high standards, and pride in the customer experience, where people hold themselves and each other accountable
Availability: Plan for and ensure availability during urgent or after-hours periods such as program deadlines, program launches, priority projects, and other customer needs
Process & Systems
Repeatability: Design, document, and iterate on scalable operational workflows that reduce friction and provide consistently successful outcomes
Visibility: Pipeline health is transparent and actionable. At any given time, you can clearly show which projects are flowing, which are blocked, and why, with owners driving resolution across teams
Best-in-class approval rates: You get contractors projects approved by programs the first time every time
Consistency: Define and maintain Service Level Agreements that ensure a predictable, high-quality experience for contractors, program partners, and internal partners
Quality Management
Data Driven: Establish a KPI framework for correction and rejection rates, ensuring all deviations have a root cause analysis and a documented remediation plan
Implementation & Project Management: Lead projects and implementation of new processes that improve submission quality and give contractors a continuously better experience
Cross-functional Partnership
Alignment: Serve as the operational point of contact for Sales, Partner Success, Program Management, and Product — proactively sharing pipeline health, flagging risks early, and driving cross-team resolution