Director of Operations & Workforce Development

Simon & Schuster•Jackson, TN

19h•Onsite

About The Position

As a senior leader at our Tennessee Distribution Center, the Director of Operations & Workforce Development is responsible for driving operational excellence while building a high-performing, engaged workforce. Equal parts operator and culture builder, this leader ensures our facility runs with precision, safety, and consistency, while fostering an environment where people can grow, contribute, and thrive. The role spans daily execution, long-term planning, and a deep commitment to developing people, systems, and culture in alignment with company strategy.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Organizational Leadership, or related field
7–10+ years of progressive experience in operations and people development roles
Experience managing large teams and complex organizational and business functions
Deep familiarity with safety, compliance and employment regulations
Proven ability to build and lead effective teams in a high-velocity environment
Strong strategic thinking and execution mindset
Excellent leadership, communication, coaching and relationship-building skills
Strong analytical and problem-solving abilities
Adept at solving complex problems and managing competing priorities
High level of integrity and discretion when handling sensitive matters

Responsibilities

Direct day-to-day operational activities across departments to ensure efficiency, quality, and cost control
Design and refine processes that support scalable growth and continuous improvement
Establish clear performance metrics and drive accountability across teams
Lead cross-functional initiatives that enhance throughput, reduce waste, and optimize workflow
Collaborate with finance on budgeting, forecasting, and resource allocation
Proactively identify and address operational risks and opportunities
Ensure full compliance with safety protocols, quality standards, and regulatory requirements
Build and maintain a culture of ownership, inclusion, and mutual respect, where every team member understands how their work drives our mission
Partner with our talent development team to strengthen recruitment, onboarding, and workforce planning at the facility level
Lead initiatives that build capabilities across the organization, from entry-level roles to frontline leaders
Champion safety and wellness, ensuring a secure and supportive environment for all employees
Promote continuous learning, skill-building, and opportunities for growth and advancement
Serve as a trusted advisor to executive leadership on operational and workforce strategies
Lead, coach, and develop a high-performing team of managers and team leaders
Support organizational change and transformation initiatives as we scale
Model our values and leadership principles in daily operations and decision-making
Promote innovation, collaboration, and operational discipline