Copy of Director of Operations & Shared Services

MUSICBREEDS•Hempstead, NY

43d

About The Position

The Director of Operations & Shared Services is the architect and quarterback of our shared services department, overseeing: IT/Tech Finance & Compliance (in partnership with Finance leadership/consultants) Marketing Operations Facilities & Space Management HR & Administrative Support In this part-time (30 hours/week) role, the Director will focus on building and stabilizing the Operations Hub, prioritizing the highest-impact systems, tools, and workflows. As the organization’s capacity and resources grow, this role will expand into a full-time position with broadened scope and leadership responsibilities. The ideal candidate is: A team player who believes in collaboration over silos A mission-oriented leader with a strong equity and community lens An agile, design-thinking practitioner who reimagines how work gets done An operational innovator who can think beyond “how it’s always been done” A mentor of leaders, not just a manager of tasks This person must bring proven experience in nonprofit and educational settings and have the ability to translate that experience into paradigm-shifting operational practices that directly benefit our staff, students, and communities.

Requirements

5–7+ years of progressive operations experience, with at least 3 years in a leadership/management role.
Direct experience working in a nonprofit and educational setting (e.g., K–12, higher ed, youth development, workforce development, arts education).
Demonstrated ability to design and/or significantly improve operations in a growing organization (not just maintain existing systems).
Proven track record of leading and mentoring teams; ability to create leaders, not just manage staff.
Comfort acting as a strategic thought partner to executives, especially the CEO, while also rolling up your sleeves to get work done within a lean, part-time structure.
Hands-on experience with several of the following tools (or similar systems), and the ability to learn new ones quickly: Salesforce (or similar CRM) Asana (or similar project management platform) Microsoft Teams / Office 365 Airtable HubSpot or other marketing automation/CRM tools QuickBooks and/or related financial systems
Strong project management skills: planning, prioritization, timeline management, and follow-through—especially in a 30-hour workweek, with clear focus on high-impact priorities.
Exceptional written and verbal communication skills; able to explain complex systems in clear, accessible language.
Demonstrated practice or familiarity with design thinking, human-centered design, or continuous improvement methodologies.
Commitment to equity, community empowerment, and the mission of serving individuals with barriers.

Nice To Haves

Experience building or leading a shared services or operations hub model across multiple departments.
Experience designing data dashboards or reporting systems to support leadership decision-making.
Exposure to change management frameworks and leading organization-wide rollouts of new systems or tools.
Experience in a small-to-mid-sized nonprofit where creativity and resourcefulness were required due to lean budgets.