Director of Shared Services & Business Transformation

Venbrook • Prior Lake, NV

18d • $125,000 - $155,000

About The Position

Venbrook Claims Services seeks a strategic Director of Shared Services & Business Transformation to lead operational excellence across our enterprise. This role combines oversight of critical shared services functions with strategic leadership of business transformation initiatives. The Director will drive process optimization, automation, and scalable growth while ensuring governance and operational efficiency across all subsidiaries. This position reports to the Chief Claims Officer and serves as a key strategic partner to executive leadership, IT, Field Operations, Claims, and Sales teams. The ideal candidate brings proven expertise in operational transformation, process excellence, and building scalable infrastructure to support rapid organizational growth.

Requirements

• 10+ years of progressive experience in operations, business transformation, or process improvement roles
• 5+ years in leadership positions with responsibility for shared services, operational excellence, or transformation functions
• Proven track record of successfully leading enterprise-wide transformation initiatives and delivering measurable results
• Deep expertise in process improvement methodologies (Lean, Six Sigma, Agile, or similar frameworks)
• Strong project management skills with experience implementing complex initiatives across multiple business units
• Demonstrated ability to build relationships, influence stakeholders, and drive organizational change
• Excellent analytical and problem-solving capabilities with experience using data to inform decisions
• Outstanding communication and presentation skills with ability to engage audiences at all organizational levels
• Strong knowledge of Microsoft Office and business intelligence tools
• Ability to function well in a high-paced and, at times, stressful environment
• Ability to travel as needed for role
• Bachelor's degree in Business, Operations Management, Information Systems, or related field

Nice To Haves

• MBA or advanced degree preferred
• Experience in insurance, claims administration, or related industries strongly preferred
• Professional certifications in project management (PMP), process improvement (Lean Six Sigma), or change management preferred

Responsibilities

• Oversee all shared services operations including workflow optimization, FNOL coordination, quality assurance, reporting and analytics, and vendor management
• Establish service level agreements and performance metrics for shared services functions across all subsidiaries
• Drive continuous improvement initiatives to enhance operational efficiency, reduce cycle times, and improve customer experience
• Lead enterprise-wide business transformation initiatives focused on operational redesign, technology enablement, and process standardization
• Identify and implement automation opportunities to eliminate manual work and improve data accuracy
• Map current-state processes, design future-state workflows, and develop implementation roadmaps for transformational change
• Partner with IT to evaluate and deploy technology solutions that enable scalable operations
• Establish governance frameworks and project management capabilities to ensure successful delivery of strategic initiatives
• Develop and implement change management strategies to drive organizational adoption of new processes and technologies
• Create and maintain process documentation, standard operating procedures, and training materials
• Partner with Claims, Field Operations, and Sales leadership to understand business needs and align transformation initiatives with strategic priorities
• Collaborate with IT to ensure technology investments support operational excellence and business growth
• Serve as a key member of the executive leadership team, contributing to strategic planning and organizational decision-making
• Establish reporting frameworks and dashboards to provide visibility into operational performance and transformation progress
• Use data and analytics to identify improvement opportunities and measure the impact of process changes
• Develop key performance indicators to track shared services effectiveness and transformation initiative ROI

Benefits

• 401k + employee match
• Medical, Dental, Vision, Life, and Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Parental leave
• Paid Sick leave
• Professional development programs
• Work-life quality and flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Director