Director of Operations, Parts and Service Solutions

Pilot Company • Knoxville, TN

1d

About The Position

Essential Functions
Lead and manage the overall operations of PSS including responsibility for the distribution centers and related supply chain activities.
Oversee inventory control, warehousing, transportation, and logistics operations to optimize service delivery and cost. Work with team members, vendors, suppliers, and carriers to ensure seamless operations and timely deliveries.
Hire, train, and manage a high-performing team, including project managers, customer support staff, warehouse managers and other operational staff. Provide leadership and guidance to teams, fostering a culture of collaboration, accountability, and high performance.
Manage the operational budget, working capital, monitor costs, and implement cost-saving measures without sacrificing service quality.
Ensure Customer Service & Quality Control
Strategic Responsibility
Sets or contributes to the business strategy for own site / location (Division)
Managing People/Leadership
Has management responsibilities for multiple departments, possibly doing diverse activities (cross discipline).
Problem-Solving
Requires conceptual thinking in complex/completely new situations.
Impact
On Pilot Travel Centers segments/large functions.
Communication/Interpersonal Skills
Developed communication skills to negotiate internally and externally at high levels.

Responsibilities

• Lead and manage the overall operations of PSS including responsibility for the distribution centers and related supply chain activities.
• Oversee inventory control, warehousing, transportation, and logistics operations to optimize service delivery and cost.
• Work with team members, vendors, suppliers, and carriers to ensure seamless operations and timely deliveries.
• Hire, train, and manage a high-performing team, including project managers, customer support staff, warehouse managers and other operational staff.
• Provide leadership and guidance to teams, fostering a culture of collaboration, accountability, and high performance.
• Manage the operational budget, working capital, monitor costs, and implement cost-saving measures without sacrificing service quality.
• Ensure Customer Service & Quality Control
• Sets or contributes to the business strategy for own site / location (Division)
• Has management responsibilities for multiple departments, possibly doing diverse activities (cross discipline).
• Requires conceptual thinking in complex/completely new situations.
• On Pilot Travel Centers segments/large functions.
• Developed communication skills to negotiate internally and externally at high levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees