Director of Operations – Onshore

CRC Group • Dallas, TX

13d

About The Position

The Director of Operations will have day-to-day responsibility for running state-side operational teams. Key responsibilities include: • Oversee the day-to-day running of the business to ensure successfully met service level agreements • Evaluate the efficiency of business processes and improve, as appropriate • Drive key initiatives, as identified and aligned with business objectives • Supervise, coach and develop operational leaders and their teams • Effectively communicating with all employees throughout the organization

Requirements

• Bachelor’s degree in Business, Insurance, or a related field (required)
• 8-10 years experience as an operational leader in an insurance setting (required)
• Experience with performance management and change management
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams, on and offshore.
• Strong organizational skills with the flexibility to jump from priority to priority

Nice To Haves

• Experience with commercial property and casualty insurance (preferred)

Responsibilities

• Collaborate, develop and implement business strategies, plans, and procedures
• Set comprehensive goals for performance and growth
• Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics.
• Offer strategic recommendations for operational enhancements and process improvements.
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Oversee daily operations of the company
• Establish policies that promote company culture and vision
• Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards.
• Assess and manage the risks to the company’s financial and operational objectives
• Manage and analyze budget to find ways to optimize profitability
• Enforce regulatory standards
• Act as a key liaison between internal and external stakeholders
• Provide regular updates on project progress, performance metrics, strategic initiatives, risks and risk resolutions.
• Facilitate effective communication and collaboration between cross-functional teams.
• Facilitate alignment across cross-functional teams to achieve business goals.

Benefits

• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees