Director of Operations & HR

TD Thornton•Sunnyvale, CA

5d•$140,000 - $180,000•Hybrid

About The Position

As the Director of Operations and Human Resources , you will serve as a strategic and operational leader responsible for strengthening business operations, advancing people practices, and fostering a people-centered culture. This role supports company leadership in scaling a high-performing professional services organization by driving operational excellence, overseeing HR strategy and execution, and optimizing systems, processes, and performance. The ideal candidate is analytical, adaptable, and equally comfortable working with people, data, and organizational systems.

Requirements

Bachelor’s degree in Business Administration, Human Resources, Operations, or a related field.
8+ years of progressive experience in operations, human resources, or professional services leadership.
Proven experience supporting executive leadership in scaling an organization.
Strong knowledge of HR practices, employment law, and operational best practices.
Demonstrated ability to manage cross-functional initiatives and lead change.
Excellent communication, leadership, and stakeholder management skills.

Nice To Haves

Experience in a consulting or professional services environment.
Experience with ESOP administration or partnership structures.
Strong data and reporting skills with experience using dashboards and performance metrics.
A people-first leadership style paired with strong operational discipline.
A track record of building engaged, high-performing teams and cultures.

Responsibilities

Partner with executive leadership to develop and implement operational strategies that support company growth and long-term objectives.
Establish, manage, and continuously improve operational policies, procedures, and systems to ensure consistency, efficiency, and scalability.
Oversee vendor relationships, procurement activities, and contract administration.
Ensure compliance with regulatory requirements, employment laws, and internal company policies.
Lead organizational performance management through internal systems, dashboards, and regular reporting.
Collaborate with Finance to support budgeting, forecasting, expense management, and financial controls.
Manage company assets, IT resources, and internal administrative systems.
Oversee enterprise risk management, including insurance coverage, safety procedures, and business continuity planning.
Provide oversight of marketing coordination and social media activities.
Manage Great Place to Work certifications and company recognition programs.
Lead all aspects of human resources, including onboarding, performance management, compensation, benefits, and employee relations.
Partner with recruiting resources to design and execute talent strategies that attract, retain, and develop top talent.
Manage compensation structures and benefits programs, including merit increases, bonuses, profit sharing, and incentive plans.
Oversee the company’s ESOP and partnership agreements in collaboration with senior leadership.
Coach and advise managers on leadership development, performance management, and employee engagement.
Plan and execute company-wide meetings, including all-hands meetings, manager forums, and leadership offsites.
Partner with managers to implement training, learning, and professional development initiatives.
Champion a strong, values-driven culture aligned with the company’s mission and goals.
Develop programs that enhance employee engagement, recognition, and retention.
Conduct and analyze employee and client surveys, translating insights into actionable improvements.
Lead change management efforts associated with company-wide initiatives and growth strategies.