Director of HR Operations

Witherite Law Group•Dallas, TX

10d•Onsite

About The Position

The Director of HR Operations is responsible for leading the firm’s HR service delivery, ensuring consistent, compliant, and high-quality execution of HR processes across all offices. This role provides direct leadership to the HR Business Partner team and oversight of payroll operations, driving excellence in employee experience, operational efficiency, and policy adherence. The Director partners closely with firm leadership and the HR executive team to align HR operations with strategic business objectives and to build a culture of accountability, service, and continuous improvement.

Requirements

Master’s degree required in Human Resources Management, Business Administration, Organizational Development, or a related field.
Professional certification (SHRM-SCP, SPHR, or equivalent) required.
10+ years of progressive HR experience, including at least 5 years in a leadership role overseeing HR operations, payroll, or HR Business Partner functions.
Demonstrated success managing HR teams in multi-office or professional services environments.
Advanced understanding of employment laws, payroll processes, and HR compliance requirements.
Exceptional communication, relationship-building, and stakeholder management skills.
Proven ability to lead through change, streamline operations, and elevate HR service standards.

Responsibilities

Provide strategic and operational leadership to the HR Business Partner team, ensuring consistent and proactive support across all business units and locations.
Oversee the payroll function, ensuring timely and accurate processing, compliance with wage and hour laws, and coordination with Accounting.
Develop, document, and refine HR operational processes including onboarding, offboarding, employee status changes, leave management, and policy application.
Ensure firmwide compliance with federal, state, and local employment regulations, including auditing, reporting, and record retention requirements.
Serve as an escalation point for complex employee relations and performance management issues, partnering with leaders to resolve matters with fairness and consistency.
Partner with the CHRO on workforce planning, organizational design, and policy development to support evolving firm needs.
Implement operational metrics to monitor HR service quality, payroll accuracy, and employee experience.
Drive process improvement initiatives that enhance accuracy, efficiency, and consistency across the HR function.
Build strong partnerships with HR leaders to ensure seamless HR service delivery.
Represent HR Operations in leadership strategy, contributing operational insight to firm-wide initiatives and strategic planning.