Director of Operations-- Clinical & Support Services

COMMUNITY RENEWAL TEAM INC•Hartford, CT

5d•$65,093 - $76,159

About The Position

The Director of Operations- Clinical & Support Services is responsible for senior level leadership and management of all operational aspects of the entities in the Clinical Services division. S/he provides strategic leadership, operations, and quality and safety management to assure a comprehensive Clinical Support Service division for the agency. The primary purpose of this position is for growth, profitability, and operational excellence.

Requirements

Master's degree in health care administration, business administration or a closely related field; Education may be substituted for experience.
Minimum of 7 years of experience in operations including at least 5 years at the administrative leadership level care and clinical services delivery.
Must have a valid driver’s license
Must possess considerable interpersonal skills; oral and written communication skills; organizational skills and analytical skills.
Ability to relate to clinical personnel, medical staff and senior management.
Successful track record in development and management of an integrated service continuum.
Excellent ability to develop and manage operating and capital budgets within approved parameters.
Ability to think in a strategic manner and execute competitive strategies in a planned and deliberate fashion.
Business development acumen and entrepreneurial spirit required.
Must possess considerable working knowledge of behavioral health clinic operations with PHP/IOP services, directing programs and operations relating to clinical and community service programs.
Fluent in relevant state and federal laws, statutes and regulations pertaining to Clinical Support and related clinical programs.
Physical and TB Required
Driving Required
Active Driver License in good standing required upon hire and throughout employment

Responsibilities

Responsible for assuring smooth management of all program departments.
Work with Clinical Team to oversee program design, budget development and overall planning and implementation of programs within the division.
Provides oversight to reporting departments in order to ensure that departments operate within contract goals and objectives and are carried out within budget.
Recruits, hires, trains, supervise and evaluate direct reports.
Works with department directors to assure that initial and ongoing training and staff development opportunities are available for staff.
Approves or modifies evaluations or actions of subordinate directors relative to subordinate staff as appropriate.
Oversees collaboration between program departments, maximizing the availability of agency resources and broadening the scope of services available to agency clients.
Develops business opportunities that further the mission and enhance the growth of the agency.
Works with planning department, department directors, executive management and other departments as needed to develop, plan and create new programs.
Manages front office operations to ensure the efficiency of the intake and authorization process.
Oversees the Billing Department to ensure that the billing process complies with a biweekly billing process.
Manages the program budgets to ensure that programs are operating within budget.
Prepares and manages budget for fee for service Programs.
Oversees and monitors division wide quality assurance systems.
Communicates with executive management staff regarding relevant program issues.
Acts as liaison between Executive Office and reporting departments.
Oversees, provides and/or assures representation of CRT to and among outside agencies, community organizations, groups and individuals in order to advance a positive perception of CRT and its programs to the community.
Assures appropriate collaboration between reporting departments and external agencies.
Provides new opportunities to enhance and develop programs in order to assure continuous quality improvement for all division services.
Oversees and assures positive communication between reporting departments and other CRT departments.
Provides input into agency wide planning, attempting to assure that agency policies are responsive to the needs of individual programs to the maximum extent possible.
Provides input into agency wide strategic planning process.
Maintains effective relationships with funding agencies as well as all regional and national organizations
Responsible for accreditation activities including Joint Commission.
May serve as agency liaison with external regulatory, Clinical Support planning and advisory groups and other regulatory and service agencies.
Monitor Agency vehicle online GPS system for vehicles assigned to program, address GPS system generated notifications of unsafe driving behavior with employee timely and administer proper form of discipline per appropriate policy with employee timely.
Performs other duties as assigned.