Director of Operations-Patient Support Services
About The Position
The Director of Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Director of Operations is responsible for forecasting, planning, managing resource requirements and collaborates with leadership so that resources are allocated and used in a manner that optimizes the hospital's performance according to the fiscal year priorities and the strategic plan. The Director of Operations will have responsibility for specific short-term or long-term projects. The position will contribute to positive outcomes by combining problem solving proficiency and strong interpersonal skills with in-depth knowledge of business and financial issues. The Director of Operations is responsible for the development of the work force within areas of accountability to meet the organizations' goals and the cultural expectations established by Northwestern Medicine. Note that specific job duties may vary by campus location.
Requirements
- Minimum eight years hospital experience with focus on inpatient and/or outpatient operations.
- Master’s in business (MBA), healthcare administration (MHA) or other related field.
Nice To Haves
- BSN or LCSW with experience in case management strongly preferred
- Experience in clinical operations/leadership.
Responsibilities
- Leads both capital and operational budget preparation for all units/departments.
- Assures that assigned cost center budget monitoring processes are in place and action plans implemented to address variances outside of the established budget including but not limited to staffing, productivity, supply expense, etc.
- Assesses charge capture opportunities to maximize revenue and identifies opportunity for cost savings.
- Serves as the contract manager for assigned services.
- Provides direct supervision, support, guidance for assigned areas of responsibility.
- Evaluates overall operational performance in partnership with clinical leaders and CNE and makes recommendations for change.
- Participates in strategic planning for the hospital and Patient Care Services.
- Serves as liaison to Corporate Health for activities related to employee health and workplace violence prevention
- Leads strategic projects as needed
- Serves as senior leader with the ability to cover hospital operations in the absence of the CNE or VP of Operations. Participates in adminsitrator on call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
