Director of Support Services

THE FAMILY RESOURCE NETWORK•East Windsor, NJ

2d•$80,000 - $80,000

About The Position

Join a Team That’s Making a Difference for Thousands of Families Across New Jersey! At the Family Resource Network (FRN), we’re committed to improving the lives of individuals living with epilepsy, autism, intellectual and developmental disabilities, physical disabilities, and chronic illnesses. With over 30 programs and services, we’ve impacted the health and happiness of thousands of families for over five decades. But our impact doesn’t stop there—our community events, like the “Walk for the ONE” 5k walk/run and the Autism Beach Bash, bring even more people together in support of our mission. As part of FRN, you’ll be joining a statewide organization that serves over 3,500 through direct service and 80,000 individuals through training and education annually. FRN’s core service areas include: providing community-based programs that meet the evolving needs of individuals and families across New Jersey. At FRN, our values-driven culture is what sets us apart. We are deeply committed to fostering a positive and inclusive environment, where everyone’s voice is heard, and every contribution matters. Our focus on respect, integrity, and teamwork allows us to create meaningful change for the individuals and families we serve, while ensuring that each team member thrives in a supportive, collaborative workplace. If you have a genuine passion for helping others and are eager to contribute to meaningful change, we invite you to bring your enthusiasm and lend your talents to advancing our mission. GENERAL DESCRIPTION: This role will supervise the Family Resource Network’s (FRN) Support Services Department, which includes programs for youth and adults with intellectual and developmental disabilities. The Director will ensure that high-quality services are delivered in a manner that is reliable, respectful and empowering to participants and their families.

Requirements

Supervisory experience required
Knowledge of state service systems for individuals with disabilities, including DDD, DCF, CSOC/PerformCare
Experience working with individuals with intellectual, developmental and physical disabilities
Excellent written and oral communication skills
Effective decision-making and problem-solving capabilities
Strong analytical and critical-thinking skills.

Nice To Haves

Master’s degree in special education, Social Work, Psychology or related field preferred

Responsibilities

Leadership & Staff Development
Supervise and provide ongoing feedback to program coordinators and program assistants through weekly touch bases, quarterly meetings, and performance evaluations
Coordinate initial training for all support service staff and provide ongoing training as needed
Review and sign timesheets, time off requests, and expenses for direct reports
Directly oversee the planning and operation of Camp NOVA
Service Quality & Documentation
Ensure support services are provided to all service recipients in a manner that is person-centered, and protective of participants’ rights and personal health information (PHI).
Maintain up to date, comprehensive participant records utilizing FRNs electronic health record (Foothold, HHAeXchange) to ensure service plans and notes are accurate and meeting/exceeding FRN standards
Oversee incident reporting for support services and provide follow-up as needed
Program Development & Outreach
Grow FRN support services through the acquisition of new referrals, site locations, and service delivery lines
Expand support services by identifying new fee-for-service and grant opportunities
Maximize service utilization for current participants
Network and develop relationships with key stakeholders through participation in trade association, committees, community workgroups, and state/federal public meetings
Market and promote Support Services in partnership with Marketing Department
Oversee writing and distribution of all promotional materials developed for use in the department
Reporting & Budget Management
Develop and monitor program specific budgets to ensure that revenue and expenses follow established department budget
Prepare and submit monthly progress reports as required by funding sources and/or FRN
Develop effective systems for evaluating, monitoring, and improving overall department and program efficiency
Other duties as assigned by supervisor and/or CEO