Supervisor of Support Services

ZUMBRO VALLEY HEALTH CENTER INC•Rochester, MN

7d•Onsite

About The Position

Zumbro Valley Health Center is seeking a dedicated and detail-oriented Supervisor of Support Services to join our team. This role is responsible for overseeing the Support Services department which includes Clinical Records, ensuring efficient operations, high-quality data management, and excellent support for client services.

Requirements

Associate’s degree in business administration or a related field required
Minimum of two (2) years of prior office management
Knowledge of office operations, scheduling, electronic health records (EHR), billing processes, and insurance payers required.

Nice To Haves

Bachelor’s degree in business administration or a related field preferred
Supervisor experience preferred.

Responsibilities

Hire, train, and supervise employees within the Support Services department.
Establish and manage staff schedules to ensure appropriate coverage across all positions.
Oversee quality control systems to ensure accurate data entry for appointments, records, and billing processes.
Develop, implement, and maintain training materials and systems for onboarding new employees.
Monitor and evaluate employee performance, providing both informal feedback and formal performance reviews.
Recognize achievements and address performance concerns proactively.
Maintain proficiency in all essential duties within the Support Services department to effectively lead and support the team.
Serve as a backup for departmental staff, ensuring continuity of daily operations during absences or leave.