Director of Operations – Clinical Lab Network Director - Full Time

Stanford Health Care•Palo Alto, CA

46d•$84 - $111

About The Position

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) Are you ready to make a meaningful impact at one of the nation's premier academic health systems? As the Director of Operations – Network Director, you will provide direction for Stanford’s growing off campus, Bay Area lab services. This is a new Director role which supports our Lab services in San Jose, Redwood City, Emeryville, Tri-Valley and includes a growing footprint of Patient Service Centers and physical lab testing sites. You will lead many strategic initiatives including workflow optimization, platform consolidation, increasing test menus, and partnering with key service lines such as Oncology Services to support their growth. This role offers the unique opportunity to collaborate with industry leading Pathologists and Technical Specialists to manage complex operational changes and deliver results that shape the future of laboratory services at Stanford Health Care and to the Bay Area community. The Director of Operations – Network Director will work report to the Vice President of Clinical Laboratories and work closely with the Operations Directors for AP and CP. Knowledge and experience in Clinical Pathology, laboratory system workflows, and space planning/lab design are preferred. This is a Stanford Health Care job. A Brief Overview Under the direction of the Administrative Director, the Clinical Director – Lab Operations position performs responsible administrative work in planning, organizing, and directing the staff and services in a major organizational segment or component within the Anatomic Pathology and Clinical Laboratory Service at Stanford Health Care. This position is the highest management level in the Anatomic Pathology and Clinical Laboratories below the Administrative Director in which managing the delivery of one or more major program component(s) or segment(s) within the laboratories is the primary purpose. This classification may be distinguished from the Administrative Director – Anatomic Pathology and Clinical Laboratories in that the latter has full managerial and leadership responsibility for all programs and resources within the Anatomic Pathology and Clinical Laboratories Department. This positin has full responsibility for project management processes and systems, service metrics, space planning, organizing, meeting performance management objectives, directing, and controlling resources and program delivery in assigned areas; including developing and implementing policies and procedural controls, quality improvement, the Stanford Operating System, compliance, competency assessment, patient care, budget development and control, personnel administration, and procurement. This is a managerial class with substantial responsibility for the exercise of independent judgment in employing, disciplining, or adjudicating grievances of subordinates.

Requirements

Bachelor’s degree required
Seven (7) years of progressively responsible and directly related work experience
Laboratory management with clinical and operations experience within a large medical center.
Understanding of an academic health system environment, procedure billing, reimbursement and coding specific to laboratory operations is desired.
Experience with clinical computerized software with LIS desired.
Proven leadership and communication skills
Demonstrated skills in financial management
Demonstrated skills and experience in business planning
Evidence of the ability to promote and maintain good interpersonal relationships
Evidence of the ability to plan, implement and evaluate change
Proven skills in personnel management
Ability to make decisions on fact and sound judgment
Ability to conduct analysis and formulate conclusions and interpret results
Ability to foster effective working relationships and build consensus
Ability to mediate and resolve complex problems and issues
Knowledge of project management process and systems
Ability to provide leadership and influence others
Ability to work in a complex, multi-divisional environment with the skills to establish priorities, set objectives and achieve stated goals
Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
Knowledge of principles and practices of organization, administration, fiscal and personnel management
Knowledge of principles, techniques, and procedures involved in the operation of laboratory assays and equipment

Nice To Haves

Master degree in Health Care Administration, Public Health, Business Administration or related field from an accredited college or university preferred
Knowledge and experience in Clinical Pathology, laboratory system workflows, and space planning/lab design are preferred.
Experience with clinical computerized software with LIS desired.
Understanding of an academic health system environment, procedure billing, reimbursement and coding specific to laboratory operations is desired.

Responsibilities

Administers and coordinates functions and staff in a major functional area(s) of Laboratory Services including, but not necessarily limited to: Anatomic Pathology, Transfusion services, and Clinical Pathology
Provides guidance and direction for manager or clinical site fulfilling their responsibilities to ensure an efficient and even flow of work assignments, personnel, and patients.
Responsible for development, interpretation, dissemination, and practice of departmental and hospital policies, procedures, regulations and information and all Lean and performance and quality improvement planning.
Demonstrates daily CICARE and PCARES framework for structuring best practice communications and developing relationship-based care approaches with patients, coworkers, physicians and other customers’ at all clinical sites.
Demonstrates knowledge of Stanford Operating System including Mission, Vision, Values and Strategy and Performance System.
Demonstrates Active Daily Management, standard work, recruiting, onboarding, training retraining, design thinking, huddles, visual walls, rounding linked check-in’s, Gemba and CICARE and PCARES rounds
Ensures hospital and departmental policies and procedures are maintained and followed.
Ensures department is in constant compliance with The Joint Commission, College of American Pathologists, American Association of Blood Banks, State and Federal regulatory agencies.
Establishes, identifies, and ensures systems and standards that promote hospital mission of patient safety and safe practices for delivering patient care.
Responsible for staff providing the highest quality service possible, including CICARE and PCARES, to patients and their families.
Reviews department performance in relation to established goals, implements change to effect continual improvement in services provided, and ensures compliance with all internal and external standards as well as regulatory and legal requirements.
Responsible for overall quality provided by established services and for following the highest standards.
Develops quality improvement program and competency assessment initiatives.
Reviews departmental operation for effectiveness with the use of on-line reports for labor productivity, revenue versus disbursements, productivity analysis and by departmental, administrative conferences, and daily metrics.
Directs, assists, and resolves problems encountered by supervisors and managers in the development of objectives, physical facility, equipment and supply needs, personnel, organizational structure, work distribution and operational processes.
Responsible for financial performance management, capital and operating budget preparation
Develops cost-effective programs, asset management measures to ensure financial targets are met.
Coordinates departmental purchases, provides guidance monitors and is ultimately responsible for managing supplies and costs.
Takes remedial action to resolve or improve deficient operational conditions or problems, changes in work pattern, personnel and patients; discusses with the Administrative Director – Anatomic Pathology and Clinical Laboratories problems initiated by the medical staff for corrective action; provides assistance in the recruitment of personnel and their selection and appointment; reviews and recommends merit increases, promotions, demotions, hiring and firing and reprimand practices.
Conducts frequent inspection and observation of facilities and operations under responsibility to determine the effectiveness of operations and to ensure compliance with rules and regulations, policies, and procedures.
Meets and consults with the Administrative Director – Anatomic Pathology and Clinical Laboratories concerning policies, procedures, patient care standards, facility utilization, operational matters and audits, and selection and termination of key technical personnel; assists in resolving related problems.
Represents the department in daily, weekly, and monthly meetings and upon request represent and back-up the Administrative Director – Anatomic Pathology and Clinical Laboratories.
Meets and confers with other services concerning issues affecting Anatomic Pathology and Clinical Laboratory Services.
Works with Medical Staff, Nursing, and other healthcare professionals to resolve problems.
Recommends action to administration regarding equipment modifications, new equipment and essential construction within the department, assists in the planning for all new facilities, and recommends facilities, equipment and personnel needs.
Recommends short, intermediate and long term goals and objectives for departmental planning.
In coordination with lab Director of Finance and Business Operations, engages in business development activities by exploring new revenue streams and by identifying and evaluating new business opportunities.
In coordination with lab Director of Finance and Business Operations, ensures that business development responsibilities are carried out in accordance with the Hospital policies, operating procedures, performance standards and ethical values.
Provides strategic leadership in the development and implementation of new programs that increase the Hospital's competitiveness, reputation, service and quality levels, operating efficiency, cost-effectiveness, and customer satisfaction.
Provides periodic operating reports to executive groups, councils, committees on projects, programs, performance metrics, funding and utilization of services, etc.
Develops and fosters effective communications with client groups and others in order to collaborate on operational needs, business initiatives, program implementations, problem solving, etc.