Director of Network Operations

City of New York • New York City, NY

1d

About The Position

The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together. The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management. The position will oversee and manage the day-to-day functions of the organization's network infrastructure. Reports directly to the Chief Information Security Officer (CISO). This technical role is responsible for the overall network operations including, data centers operations, servers, storage, backup environment, patching systems, network switches, firewalls, load balancers, WAN, SDA LAN, and remote access environment. In addition, manage vendors external business partners relationships and projects.

Requirements

• All applicants must be current City of New York employees serving in a permanent Civil Service title of either Computer Systems Manager or Computer Operations Manager, or reachable on the current civil service list for Computer Systems Manager title. To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score/list number on your resume and cover letter.
• COMPUTER SYSTEMS MANAGER - 10050 Qualifications 1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or 2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Responsibilities

• Team Management: Lead, guide, and mentor a highly technical team of network administrators each with leading subject matter expertise in their respective field. Promote team innovation and continuous professional growth.
• Security Management: Enforces and implements network security procedures and policies which includes intrusion detection systems, firewalls, and VPNs.
• Incident Management: Respond to network incidents while ensuring the Service Level Agreement (SLA's) identify a timely resolution of network and systems outages. Determine and execute recommendations for best practices.
• Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk, bureau liaisons and stakeholders.
• Performs other related duties and responsibilities, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees