Director of Clinical Operations

Siloam Health•Nashville, TN

13d

About The Position

Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable. The Director of Clinical Operations provides operational leadership across both Siloam Health locations, ensuring alignment with organizational policies, goals, and priorities established by senior leadership. Collaborates with physician, nurse, and patient relations leadership to improve the patient experience and to support the manageability of workloads for staff Oversees and supports the work of four direct reports, including the Referral Coordinator, Clinical Administrative Assistant, Practice Manager, and Patient Assistance Coordinator. Provides dotted-line oversight of the Data Analyst in matters related to IT along with supporting the Medical Case Manager with intermittent Refugee Medical Screening needs. Champions an ongoing patient engagement survey at both clinic locations annually to obtain meaningful patient feedback, with a goal of using the feedback to shape policies and protocols to improve the patient experience Analyzes, evaluates, and reports clinical performance and operations to identify and prioritize needs or gaps in quality of care, patient experience and clinical operations by spearheading quality improvement and assurance projects Coordinates respiratory fit test assessments for N-95 masks for providers and maintains proper documentation Oversees maintenance, replacement and implementation of medical equipment at both clinic locations Works with the scheduling team to assure provider and clinic schedules are at a level to achieve identified benchmarks and quotas Manages and coordinates cost-effective contracts with vendors that provide clinical and facilities services, including biohazardous waste pickup, retinal screenings, alarm system, facilities management company, etc., at both clinic locations Participates in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines Serves as the organization’s OSHA Safety Coordinator and keeps the OSHA manual up-to-date, provides and documents annual training for the entire staff, categorizes positions into risk categories, maintains documentation of TB testing and Hep B vaccination status as necessary, and posts form 300A annually Oversees and establishes standards for IT infrastructure improvements, ensuring the selection and use of efficient, cost-effective technology solutions. Maintains strong working relationships with external IT vendors and service providers to support operational needs. Helps the COO ensure that federal and state laws are followed in clinic operations, including but not limited to medical malpractice, CLIA, Title VI, Section 1557, and HIPAA

Requirements

Bachelor’s Degree in a health-related field or three years of experience managing in a medical office
Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
Willingness to serve persons who are from different cultures and faith beliefs
Strong organizational skills
Collaborative experience and strengths
Ability to work under minimum supervision with strong initiative
Proven record in making good decisions quickly and under pressure
High level of computer literacy and proficiency in using Microsoft Excel
Flexible, open to change, and confident in trying new things
Ability to work well in a team setting
Adherence to OSHA and confidentiality requirements
Familiarity with medical terminology is preferred
Bilingual preferred (English/Spanish or English/Arabic)

Nice To Haves

Familiarity with medical terminology is preferred
Bilingual preferred (English/Spanish or English/Arabic)

Responsibilities

Provides operational leadership across both Siloam Health locations, ensuring alignment with organizational policies, goals, and priorities established by senior leadership.
Collaborates with physician, nurse, and patient relations leadership to improve the patient experience and to support the manageability of workloads for staff
Oversees and supports the work of four direct reports, including the Referral Coordinator, Clinical Administrative Assistant, Practice Manager, and Patient Assistance Coordinator.
Provides dotted-line oversight of the Data Analyst in matters related to IT along with supporting the Medical Case Manager with intermittent Refugee Medical Screening needs.
Champions an ongoing patient engagement survey at both clinic locations annually to obtain meaningful patient feedback, with a goal of using the feedback to shape policies and protocols to improve the patient experience
Analyzes, evaluates, and reports clinical performance and operations to identify and prioritize needs or gaps in quality of care, patient experience and clinical operations by spearheading quality improvement and assurance projects
Coordinates respiratory fit test assessments for N-95 masks for providers and maintains proper documentation
Oversees maintenance, replacement and implementation of medical equipment at both clinic locations
Works with the scheduling team to assure provider and clinic schedules are at a level to achieve identified benchmarks and quotas
Manages and coordinates cost-effective contracts with vendors that provide clinical and facilities services, including biohazardous waste pickup, retinal screenings, alarm system, facilities management company, etc., at both clinic locations
Participates in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines
Serves as the organization’s OSHA Safety Coordinator and keeps the OSHA manual up-to-date, provides and documents annual training for the entire staff, categorizes positions into risk categories, maintains documentation of TB testing and Hep B vaccination status as necessary, and posts form 300A annually
Oversees and establishes standards for IT infrastructure improvements, ensuring the selection and use of efficient, cost-effective technology solutions.
Maintains strong working relationships with external IT vendors and service providers to support operational needs.
Helps the COO ensure that federal and state laws are followed in clinic operations, including but not limited to medical malpractice, CLIA, Title VI, Section 1557, and HIPAA