Director of Operations- Access to Care

HUSHABYE NURSERY•Phoenix, AZ

7d•Onsite

About The Position

In accordance with the vision, mission, and values of Hushabye Nursery, the Director of Operations – Access to Care is responsible for leading and optimizing the systems that ensure families can efficiently access Hushabye’ s services and receive high-quality, coordinated care. The Director of Operations – Access to Care provides strategic and operational leadership across Community Outreach, Admissions, and Outpatient services. This role is responsible for building and sustaining high-performing operational systems that ensure timely, equitable, and compassionate access to care. The Director establishes standardized processes, training frameworks, and performance management systems that drive efficiency, accountability, and continuous quality improvement. This leader plays a critical role in advancing program sustainability by improving access, increasing productivity, strengthening documentation and billing performance, and ensuring operational excellence across all entry points to care. Through thoughtful system design and team development, the Director enables staff to perform at their highest level while ensuring families receive trauma-informed, seamless, and high-quality services.

Requirements

Strong operational leadership experience in healthcare, behavioral health, nonprofit, or human services environments.
Experience developing workflows, SOPs, training programs, and performance management systems.
Demonstrated ability to improve operational efficiency and team productivity.
Strong data analysis and performance monitoring skills.
Experience collaborating with billing, compliance, and clinical teams.
Exceptional organizational, communication, and leadership skills.
Ability to lead teams through change, system improvements, and operational growth.
Commitment to trauma-informed, compassionate care for families impacted by substance use.
Bachelor’s degree in healthcare administration, business administration, public health, nonprofit management, or equivalent professional experience demonstrating progressive operational leadership required.
Minimum 5 years of progressive leadership experience in healthcare operations, behavioral health, nonprofit management, or related field.
Experience with regulatory healthcare environments preferred.

Nice To Haves

CARF experience beneficial but not required.

Responsibilities

Provides oversight of daily operations for Community Outreach, Admissions, and Outpatient services.
Designs and implements operational systems that ensure families can access services efficiently and without unnecessary barriers.
Develops, documents, and maintains standard operating procedures (SOPs) across workflows.
Ensures seamless coordination from referral through admission, service delivery, and discharge.
Identifies operational barriers to access and implements solutions that improve timeliness and continuity of care as well as financial sustainability.
Collaborates closely with the Inpatient Director and interdisciplinary team to foster a cohesive, team-based approach that ensures client needs are met with consistency, quality, and compassion.
Partners with executive leadership to align operational systems with organizational growth and sustainability goals.
Leads the development and execution of strategic plans for access to care operations, aligning outreach, admissions, and outpatient services with organizational growth, capacity, and sustainability goals.
Analyzes program data, trends, and performance metrics to identify opportunities for expansion, improved access, and operational efficiency, and translates insights into actionable strategies.
Partners with executive leadership to anticipate future needs, design scalable systems, and proactively address operational challenges to support long-term program success.
Evaluates and continuously improves workflows, systems, and processes to increase efficiency, productivity, and program capacity.
Implements performance dashboards and data monitoring systems to track operational outcomes.
Drives continuous improvement initiatives focused on access, service delivery, and operational effectiveness.
Ensures operational practices support financial sustainability while maintaining Hushabye’s high standard of compassionate care.
Oversees operational processes that support accurate, timely documentation and billing for outpatient services.
Partners with billing teams to ensure services are documented appropriately and meet payer requirements.
Monitors productivity metrics, service utilization, and operational efficiency.
Implement training and process improvements to enhance productivity while maintaining quality.
Identifies opportunities to improve service capture, reduce claim errors, and strengthen revenue cycle performance.
Develops and implements comprehensive onboarding and training programs for outreach, admissions, and outpatient teams.
Establishes clear operational expectations and accountability structures for staff performance.
Conducts regular audits of processes, documentation, and training compliance.
Ensures staff receive ongoing coaching, operational training, and performance feedback.
Builds a culture of continuous learning, operational excellence, and mission-driven service.
Supports organizational compliance with applicable regulatory requirements, including ADHS, AHCCCS, and CARF accreditation standards.
Collaborates with leadership and QAPI teams to evaluate program performance and recommend improvements.
Conducts operational audits and reviews to ensure services meet organizational and regulatory expectations.
Ensures documentation, training records, and operational practices remain audit-ready.
Oversees community outreach and engagement strategies that strengthen referral pathways and program awareness.
Builds strong relationships with healthcare providers, hospitals, community partners, and social service organizations.
Ensures outreach and admissions activities translate into measurable access to services and appropriate program utilization.
Supports educational initiatives that reduce stigma and increase community awareness of Hushabye’s services.
Directly supervises Community Outreach, Admissions, and Outpatient operational staff.
Oversees recruitment, hiring, onboarding, and performance management.
Establishes clear performance expectations and operational accountability.
Provides coaching, feedback, and professional development opportunities.
Manages disciplinary actions in accordance with Hushabye Nursery policies.