Director of Healthcare Access

University of Pennsylvania•Woodworth, OH

9d•$91,000 - $110,000

About The Position

This position will provide leadership to a recently transformed unit that is educational and student experience focused—a one-stop-shop for navigating the University’s immunization and insurance requirements as well as education on healthcare access navigation. The Director is expected to be a systems level leader, effective manager, and committed to providing operational excellence across all service delivery methods. The Director ensures provision of seamless, integrated, cross-functional service in the areas of healthcare access and medical record activation, immunization verification, health insurance verification, education, billing, auditing, and compliance of Wellness.

Requirements

Bachelor's and 5 to 7 years of experience or equivalent combination of education and experience is required.
At least three (3) years of management and customer service experience.
Experience in quality improvement and data analysis.
Previous higher education and/or public health and/or healthcare experience.
Excellent interpersonal, communication and presentation skills.
Alternative work schedule may be required, including evenings and/or weekends.

Nice To Haves

Advanced degree (Masters level).
Demonstrated ability to handle multiple tasks simultaneously.
Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.
Must be flexible, show effective judgement, discretion and have the ability to handle confidential and/or sensitive matters.
Work effectively in a highly matrixed and decentralized environment with the ability to navigate through ambiguity and demonstrate appreciation and support for diversity, inclusion and belonging in a constantly evolving academic/higher education environment.
Ability to work across multiple data systems.
Understanding of financial literacy, health insurance, and vaccines.
Working knowledge of Electronic Health Records (EHR) system and/or healthcare experience.

Responsibilities

Oversee and support the daily operations of the Navigator team.
Direct the delivery of superior customer service to students and their families; lead the education, outreach, and communication about requirements; and oversee the audit, improvement, and enforcement of the University’s health insurance and immunization requirements.
Oversee multi-system data integration and analysis to inform outreach efforts, propose responses and/or solutions for improvement in metrics and compliance, and ensure accurate and timely billing and insurance registration.
Develop, implement and monitor overall mission, including collaborating within Wellness and other campus offices, to develop and refine student-centric policies and procedures.
Collaborate with applicable offices (e.g., Information Services, Registrar, the 12 Schools etc.) in the enforcement of Wellness requirements
Build partnerships within the University community.
Work cooperatively and collaboratively with schools and administration to promptly resolve student, staff issues and concerns.
Develop new and innovative ideas and/or process solutions to enhance student experience that meets the changing needs of students and achieves Wellness requirements compliance goals.
Lead on-going strategic planning efforts of the Navigator team by collecting internal and external feedback, analyzing impact on key department and University goals, and charging the staff to execute the strategic initiatives identified.
Perform additional duties as assigned.

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.