Director of Online Pharmacy Operations
About The Position
Lead the Operational Engine Behind a Scalable Digital Pharmacy Platform BaRupOn is seeking an experienced Director of Online Pharmacy Operations to oversee the strategy, compliance framework, and execution of our e-pharmacy services. This role will lead fulfillment workflows, digital systems integration, multi-state regulatory coordination, and patient experience optimization across a growing online pharmacy platform. The successful candidate will bring deep operational knowledge of high-volume prescription fulfillment, telepharmacy regulations, and digital pharmacy compliance standards. This position requires both regulatory rigor and operational scalability. Position Summary The Director of Online Pharmacy Operations will lead the strategy, compliance, and execution of BaRupOn’s e-pharmacy services. This role oversees fulfillment workflows, staff coordination, logistics, digital compliance, and patient experience. The director will work closely with IT, pharmacy, and regulatory teams to ensure a secure, scalable, and fully licensed digital pharmacy platform.
Requirements
- PharmD or Bachelor’s degree in Health Administration, Pharmacy, or related field
- 5–7+ years of pharmacy operations experience, including at least 2 years in e-pharmacy, telepharmacy, or digital health fulfillment environments
- Direct experience managing high-volume prescription fulfillment workflows
- In-depth knowledge of state Board of Pharmacy requirements, DEA compliance, HIPAA standards, and NABP digital pharmacy regulations
- Demonstrated leadership experience in operational management and cross-functional collaboration
- Experience working with digital pharmacy systems, EMRs, or e-commerce platforms
Nice To Haves
- Experience launching or scaling an online or telehealth pharmacy platform
- Familiarity with third-party digital pharmacy platforms (e.g., Capsule, NowRx, Alto)
- Knowledge of pharmacy automation technologies and fulfillment optimization systems
- Multi-state PIC credentials or eligibility preferred
Responsibilities
- Direct day-to-day online pharmacy operations, including prescription intake, pharmacist review, fulfillment, and shipment logistics
- Oversee staffing models, scheduling, and workflow optimization for high-volume digital prescription processing
- Establish SOPs for intake, verification, dispensing, refill management, and delivery coordination
- Ensure compliance with state Board of Pharmacy regulations, telepharmacy laws, DEA standards, and HIPAA/PHI requirements
- Oversee NABP digital pharmacy accreditation requirements and multi-state licensing coordination
- Maintain audit readiness and regulatory documentation standards
- Collaborate with IT to optimize order management systems, EMR integrations, secure data transmission, and digital prescription workflows
- Monitor system performance, uptime, and cybersecurity safeguards
- Support implementation of pharmacy automation and e-commerce enhancements
- Track and analyze operational KPIs including order accuracy, fulfillment speed, refill adherence, and patient satisfaction
- Identify process improvements to enhance service reliability and regulatory compliance
- Lead quality assurance and error reduction initiatives
- Lead hiring, training, and performance management for online pharmacy staff
- Coordinate with third-party pharmacy partners and digital platform vendors
- Support expansion planning for multi-state operations
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off, holidays, and licensure support
- Flexible schedule with remote or hybrid option
- Leadership role in scaling a secure, patient-focused digital pharmacy platform
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What This Job Offers
Job Type
Full-time
Career Level
Director
