Director of Nurse Engagement & Retention

Medstar Research Institute • Washington, DC

50d

About The Position

The Director of Nurse Engagement & Retention develops and executes strategies programs and processes that deliver an exceptional nurse experience across the nurse life cycle. The incumbent fosters a culture that is nurse-centric from recruitment and onboarding to development retention and offboarding. Acts as an internal consultant and facilitator by designing championing and managing programs that support the nurse experience vision of the Department of Nursing & Patient Care Services. Core areas of responsibility include implementation of programming within the areas of nurse engagement leadership and nurse development rewards and recognition change management onboarding and offboarding. The incumbent is an innovator and change agent with expertise in cultural transformation and promotes a culture consistent with the MWHC mission vision and values. Reports to the Vice President of Nursing Excellence & Organizational Transformation.

Requirements

• Master's degree in nursing organizational development human resources or related field required
• 5-7 years in nurse experience/engagement human resources or another function providing highly transferable skills such as customer service required
• Specialty certification in professional development human resources organizational development or similar within 1 Year required

Nice To Haves

• Nurse learning and development experience preferred
• Training in process improvement and data analysis preferred
• Project Management Lean Six Sigma or related certification preferred

Responsibilities

• Approaches nurse experience with a systems-thinking mindset that recognizes the interconnectedness of all nurse touchpoints from onboarding to offboarding and how they impact the nurse experience.
• Identifies areas of opportunity within the organization relative to engagement change management professional development rewards and recognition onboarding and offboarding - that impact nurse experience.
• Utilizes contemporary performance improvement and change management methodology to drive transformation across the organization.
• Develops strategies and plans that ensure the adoption of nurse experience programs.
• Identifies innovative ideas processes and technologies that improve the nurse experience.
• Assists leaders with nurse engagement survey results and action planning.
• Provide consultation to leaders on individual nurse development needs as appropriate.
• Collaborate with Public Affairs to strengthen communication and messaging platforms aimed at enhancing nurse awareness and highlighting achievements.
• Makes recommendations to Human Resources on desirable nurse benefits.
• Develops and implements process for routinely assessing identifying and re-engaging nurses at risk of leaving the organization.
• Collaborates with Talent Acquisition and MWHC leadership teams on the development of recruitment strategies.
• Translates strategy into defined tactics programs/projects priorities and timelines.
• Ensures nurse experience strategically aligns with MWHC and MSH goals.
• Ensures forward momentum of projects toward stated goals.
• Maintains a strong understanding of MWHC operational and strategic goals.
• Monitors project work plans including objectives tasks and time frames to ensure deliverables are completed on time.
• Collaborates with MWHC leadership teams on the design and implementation of nurse experience project approaches.
• Performs data analytics for key performance indicators (KPI) related to nurse experience.
• Maps the MWHC nurse journey from onboarding to offboarding.
• Assesses nurse touchpoints to identify opportunities for improvement.
• Oversees and participates in interdepartmental work groups as needed in support of nurse experience initiatives.
• Participates in the design and delivery of presentations on project status and outcomes to senior leadership team.
• Analyzes nurse engagement surveys.
• Develops and implements action plans based aimed at improving nurse experience based on nurse survey results.
• Fosters a professional environment of coaching and development that supports high level of nurse engagement.
• Assist in the development of coaching and formal mentorship programs for nurses.
• Supports career planning and development of nurses.
• Develops and executes nurse training programs that correspond with nurse needs and organizational goals.
• Conducts structured and focused stay interviews to learn what motivates nurses to remain at the organization.
• Supports plans and action items relative diversity equity and inclusion.
• Supports the succession planning process for the organization
• Assists with execution of nurse onboarding including designing program components content curation best practice research and technology utilization.
• Assists leaders with new hire assimilation to the organization.
• Supports efficient and impactful onboarding programs for new hires that drives connectivity and cohesion within MWHC culture.
• Supports new nurses as they begin the MWHC nurse journey.
• Conducts structured and focused offboarding debriefs to learn what motivates nurses to leave the organization.
• Maintains relationships with academic partners and conducts onsite/virtual visits as appropriate.
• Manages nurse recognition efforts to ensure programming is impactful.
• Leads implementation of online recognition platform and recognition framework.
• Responsible for ensuring current events and programming is effective.
• Plans and executes ongoing development of nurse appreciation activities.
• Maintains broad knowledge of nurse benefit plans.
• Coordinates and plan nurse appreciation events and activities that promote a positive nurse experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services