Director of Network Services

University of Arkansas • Fayetteville, AR

13d • $125,000 - $145,000

About The Position

The Director of Network Services reports to the Chief Technology Officer (CTO) and provides operational leadership for ARE-ON’s backbone network, member connectivity, office/administrative IT systems, and associated services. This role owns day-to-day service reliability, NOC/Helpdesk operations, incident response, inventory and documentation, and the resilience of facilities, power systems, and outside plant (fiber). The Director assigns resources to member professional services and internal upgrades, develops operational performance metrics, and communicates maintenance and incident status to stakeholders. This role will oversee the ARE-ON network services team of at least five network engineers and support staff. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor’s degree in any field from an accredited institution of higher education
• At least seven years of demonstrated, functional experience in network engineering or network operations for a large-scale enterprise or a geographically distributed network
• Experience working with IP networking (routing/switching), fiber-optic infrastructure, and network management/monitoring systems
• Applicable equivalencies may be considered for the above qualifications.
• At least three years of proven supervisory experience managing technical staff

Nice To Haves

• Master’s degree in a technical or business-related field from an accredited institution of higher education
• Experience within the research and education networking community (e.g., Internet2, or another REN)
• Experience with optical transport systems (e.g., DWDM), large-scale monitoring platforms, and configuration management tools
• Working knowledge of DC power systems used for telecommunications equipment and outside plant fiber maintenance
• Project management and execution of network-related initiatives at a medium to large scale, ensuring timely delivery and stakeholder communication
• Proven ability to coordinate cross-functional teams and resources to maintain service reliability and operational excellence

Responsibilities

• operational leadership for ARE-ON’s backbone network, member connectivity, office/administrative IT systems, and associated services
• day-to-day service reliability
• NOC/Helpdesk operations
• incident response
• inventory and documentation
• the resilience of facilities, power systems, and outside plant (fiber)
• assigns resources to member professional services and internal upgrades
• develops operational performance metrics
• communicates maintenance and incident status to stakeholders
• oversee the ARE-ON network services team of at least five network engineers and support staff
• create and maintain collegial, harmonious working relationships with others

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Director