Network Senior Director of Communications

Citizen Advocates, Inc.•Malone, NY

4d•$120,000 - $140,000

About The Position

The Network Senior Director of Communications provides strategic leadership for enterprise communications, storytelling, and brand alignment across all current and future affiliates. This role leads the development and execution of integrated internal and external communications that strengthen organizational culture, advance mission-driven messaging, and elevate the organization’s voice across healthcare and human services environments. Reporting to the Network Chief Human Resources and Compliance Officer, the Network Senior Director oversees a small, high-performing communications team and serves as a strategic advisor to senior leaders on messaging, reputation management, and stakeholder engagement.

Requirements

Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, or related field required; advanced degree preferred
Minimum of 8 to 10 years of progressive communications leadership experience, preferably within healthcare, human services, or mission-driven organizations
Demonstrated expertise in strategic communications, brand storytelling, and change communication
Experience supporting executive leadership and navigating complex, multi-stakeholder environments
Strong writing, editing, and narrative development skills
Experience in integrated healthcare or nonprofit environments
Knowledge of compliance-sensitive communications within regulated industries
Ability to balance strategic vision with hands-on content development
Strong emotional intelligence and collaborative leadership approach

Responsibilities

Develop and execute a comprehensive communications strategy that supports organizational growth, transformations, and affiliate integration.
Lead enterprise storytelling that highlights workforce impact, clinical innovation, community partnerships, and mission outcomes
Provide executive counsel on messaging, change management communications, and sensitive organizational initiatives
Establish communication standards, editorial voice, and brand consistency across affiliates
Design and implement internal communication strategies that strengthen engagement, transparency, and culture
Partner with executive and operational leaders to translate strategy into clear workforce messaging
Oversee development of leadership messaging, workforce campaigns, and enterprise-wide updates
Ensure communications reflect trauma-responsive, people-first language and inclusive leadership values
Guide external communications, media relations, and public messaging that enhance reputation and community trust
Serves as a forward-facing ambassador for the organization’s brand and narrative, leading strategic marketing campaigns, visual design, and storytelling efforts that bring the mission to life across communities and stakeholders.
Partners across departments to shape messaging that not only informs but inspires, positioning the organization’s work in a way that strengthens community connection, attracts talent, and reinforces organizational identity.
Align marketing and communications efforts to support growth, recruitment, and brand awareness
Oversee development of digital content, social media strategy, and marketing materials that reflect organizational priorities
Support crisis communications planning and response
Provide communications leadership across multiple affiliates, ensuring consistent messaging while honoring local identity
Support new affiliate onboarding with integrated communication strategies and brand alignment
Collaborate with clinical, compliance, HR, and operations leaders to ensure messaging reflects regulatory and mission-driven standards
Supervise and mentor a small communications team, fostering creativity, accountability, and strategic thinking
Manage editorial planning, content calendars, and workflow prioritization
Oversee vendor partnerships, marketing tools, and communications platforms as needed
Monitor communications effectiveness using analytics and workforce feedback
Serve as a trusted advisor to executive leadership on organizational narrative, strategic positioning, and leadership visibility
Prepare executive-level messaging, presentations, and thought leadership content
Translate complex organizational initiatives into accessible, compelling communication