Director of National Accounts

Omni Hotels & Resorts•Boston, MA

20d•$100,000 - $120,000

About The Position

Responsible for developing and executing strategic sales and marketing plans to maximize hotel revenue and occupancy. This role focuses on generating new business, growing existing accounts, and building strong relationships with local and national large-market clients. The position negotiates contracts for rooms, food & beverage, meetings, catering, events, and convention services in collaboration with Sales, Catering, Conference Services, and Reservations teams. This role also ensures strong inter-departmental communication, controls marketing and sales expenses, and contributes to overall hotel strategy. Success is measured by increased revenue, account growth, customer value, budget performance, and improvement in RevPAR and RevPAR Index premiums.

Requirements

Account Planning Skills - Identifying and understanding account potential and the ability to set mutual Omni / Customer expectations
Management of the customer decision and relationship process
Ability to communicate issues and concerns at all levels of the organization
Ability to direct and lead activities through internal and external resources
Strong interpersonal skills and the ability to work in a team-oriented environment
Business planning skills and budget management skills
Ability to scan and assess the competitive arena as it relates to region and segment to refine / improve customer value proposition.
Creative and strategic skills
Ability to manage multiple priorities and reprioritize, when necessary
Financial analysis skills. Ties strategies and planned actions and results
Strong statistical analysis and business case development
Communication skills include group presentations, written and oral
Strong understanding and expertise in the sales & marketing process
Candidate must have at least 5 years’ experience in Sales management capacity and excellent knowledge of current Sales trends.
Knowledge of Property Management Systems and related computer programs. Microsoft Office applications, Delphi.fdc/Salesforce, and other management systems. Strong computer knowledge, with technical ability and/or aptitude to fully use
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
Must meet standards of appearance and always maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Nice To Haves

Previous luxury hotel experience preferred
Bachelor’s degree in hospitality management or another related field (preferred)

Responsibilities

Plan and maintain regular communications with, and actively solicit additional business from Hotel key accounts
Communicate and/or meet with parties interested in the Hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the Hotel’s rooms and space consistent with client needs and budgets
Prepare guest proposals with various options available for hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
Negotiate, prepare, and review terms of contracts for hotel services in compliance with hotel billing and rate guidelines and under supervision of Director of Sales & Marketing
Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by hotel management
Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
Promote high visibility of hotel through active involvement in industry associations and trade shows
Support and promote all corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by hotel managers
Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to the Hotel
Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
Plan, prioritize, and implement sales strategies and sales plans, manage multiple tasks and deadlines, and work in a fast-paced environment
Complete assigned tasks and projects in a timely manner and as directed by hotel management
Contribute to and support the maintenance of a safe working environment, and perform all work in compliance with hotel safety standards and all legal requirements
Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales and Marketing regarding occupancy, business forecasts, and future availability of hotel rooms and services
Active solicitation of key accounts to generate direct sales
Promote high visibility of hotel through active involvement in city pre-opening activities, industry associations and trade shows
Provide proper collateral and information vehicles to keep customers informed and updated on the hotel
Perform any other duties as required by management