Director of Multi-Family Operations
About The Position
The Director of Multifamily Operations is a senior leadership role responsible for corporate-level oversight of multifamily performance across the portfolio. This role leads and develops the corporate operations team, establishes and monitors key performance indicators (KPIs), drives portfolio-wide financial and operational results, and ensures alignment between ownership objectives and on-the-ground execution. This position partners closely with executive leadership, asset management, accounting, and development to translate strategy into measurable performance across all communities.
Requirements
- Bachelor’s degree required; advanced degree preferred.
- 7+ years of property management or asset management experience.
- 3+ years in a senior leadership or portfolio-level role.
- Strong financial acumen with experience overseeing large, complex portfolios.
- Advanced understanding of multifamily financials and KPIs.
- Strong leadership, coaching, and organizational development skills.
- Strategic thinker with the ability to execute through teams.
- Advanced proficiency in Microsoft Excel and reporting tools.
- Experience with property management software required.
- Valid driver’s license and clean driving record.
- Ability to travel
Responsibilities
- Establishes, monitors, and reports on portfolio-wide KPIs including NOI, occupancy, leasing velocity, delinquency, expenses, turnover, and resident satisfaction.
- Translates ownership and executive objectives into actionable performance goals for Regional Managers.
- Reviews portfolio trends, identifies risks and opportunities, and implements corrective strategies.
- Leads annual goal-setting and quarterly performance reviews across the portfolio.
- Creates annual business plans for each property.
- Oversees development of annual operating budgets in coordination with Regional Managers and Accounting.
- Reviews monthly financial statements, variance reports, and forecasts.
- Evaluates capital needs, expense controls, and revenue strategies to maximize asset value.
- Partners with leadership on refinancing, acquisition transitions, and stabilization strategies.
- Provides direct leadership to Regional Managers and corporate operations staff.
- Builds, mentors, and develops high-performing leadership talent.
- Ensures consistency in policies, procedures, and best practices across the portfolio.
- Leads training initiatives related to financial literacy, leadership, and operational excellence.
- Establishes portfolio-wide standards for operations, reporting, staffing models, and property conditions.
- Ensures consistent use of property management systems, dashboards, and reporting tools.
- Oversees implementation of operational improvements and process efficiencies.
- Serves as a key point of contact for ownership on portfolio performance.
- Prepares monthly operations reports.
- Ensures timely, accurate, and transparent reporting.
- Assist with other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
