Director of Merchandising and Customer Experience

63d•Remote

About The Position

At Red White & Blue Thrift, the Director of Merchandising & Customer Experience plays a pivotal role in shaping the in-store customer journey. This dynamic leader will develop and execute visual merchandising strategies that elevate customer experience, drive foot traffic, and optimize sales across our retail locations. Working collaboratively with cross-functional teams—including Logistics, Facilities, Marketing, and Retail, this position brings the brand’s vision to life through compelling layouts, strategic buying, and promotional activations. This remote role offers the flexibility to work from home while remaining closely connected to our store teams through up to 25% travel. To support strong alignment with store operations and field teams, candidates must reside in one of our key markets where Red White & Blue Thrift operates retail locations, such as Southern New Jersey, the Tampa or Miami areas, Denver, Los Angeles, or San Diego. Living within reasonable commuting distance to one of these markets ensures regular in-person collaboration, store visits, and the opportunity to pilot new initiatives and gather direct field feedback.

Requirements

Bachelor’s degree in Merchandising, Retail Management, or a related field.
Minimum 5 years of retail merchandising and space planning experience, preferably multi-store.
At least 2 years of experience in buying and promotional sales.
Valid driver's license and ability to travel regionally.
Flexible availability, including evenings, weekends, and holidays (as needed).

Nice To Haves

Strong leadership with the ability to manage direct reports and inspire cross-functional collaboration.
Proficient in Microsoft Excel and other Office applications.
Working knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign).
Familiarity with AutoCAD is a plus.
Proven project management experience and the ability to juggle competing priorities.
Excellent analytical, negotiation, and communication skills.

Responsibilities

Develop, maintain, and evolve seasonal floor plans for used and impulse merchandise across all store locations.
Lead the design and execution of in-store layouts to enhance shopability and support sales objectives.
Establish merchandising and signage standards to ensure a cohesive and engaging in-store experience.
Drive initiatives that improve customer satisfaction and engagement.
Collaborate with marketing to align promotional campaigns and loyalty programs with in-store visual strategies.
Support seasonal retail market setups, new store launches, and key in-store events.
Oversee merchandise rotation schedules and ensure timely implementation by store teams.
Manage product selection and sourcing for new and impulse merchandise categories.
Research and evaluate vendors, trends, customer preferences, and competitive offerings to identify profitable opportunities.
Analyze customer behavior and sales data to adjust merchandise mix, pricing strategies, and promotional tactics.
Own the P&L for new merchandise categories, with accountability for revenue, margin, and EBITDA goals.
Plan and manage merchandising projects using structured project management tools and methodologies.
Provide regular reporting, status updates, and performance analyses to stakeholders and executive leadership.