Director of Training & Customer Experience

University Partners • Dallas, TX

2d

About The Position

At University Partners, we believe in creating exceptional living experiences for our students while empowering our team members to grow and lead. As the Director of Training and Customer Experience, you’ll play a key role in shaping property operations, developing teams, and driving an outstanding resident experience across our student housing communities. Who You Are: Bachelor’s degree or equivalent experience (2–4 years related experience in student hosuing based training). Proven ability to balance operational efficiency and service excellence. Strong leadership, coaching, and team-building skills. Experience supervising and developing teammates with confidence. Exceptional written, verbal, and interpersonal communication skills. Previous Community Manager experience in student housing preferred. Core Competencies: Analytical, design, project management, teamwork, interpersonal skills, initiative, and innovation—applied to elevate teams, processes, and resident experiences. What You’ll Do: As a subject matter expert on customer experience and multi-channel support strategies, you will: Develop and distribute training programs, resources, and SOPs for property staff. Support Community Managers in overseeing leasing teams and ensuring company standards are met. Host trainings, set up calls, and provide resources to elevate team performance. Lead administrative functions including lease transitions, collections, and accounting oversight. Audit records to ensure compliance with company standards and state law. Partner with leadership to address community performance, leasing challenges, and staff development needs. Assist at properties temporarily short-staffed or needing team coaching. Monitor operating budgets and provide reporting on occupancy, variance, and property performance. Why Join University Partners: Be part of a growing organization dedicated to student success and professional development. Lead initiatives that directly impact property operations and resident satisfaction. Collaborate with cross-functional teams in a supportive, high-growth environment. If you’re passionate about training, coaching, and driving exceptional experiences, we want to hear from you. Apply today and help shape the future of student housing with University Partners.

Requirements

• Bachelor’s degree or equivalent experience (2–4 years related experience in student hosuing based training).
• Proven ability to balance operational efficiency and service excellence.
• Strong leadership, coaching, and team-building skills.
• Experience supervising and developing teammates with confidence.
• Exceptional written, verbal, and interpersonal communication skills.
• Analytical, design, project management, teamwork, interpersonal skills, initiative, and innovation—applied to elevate teams, processes, and resident experiences.

Nice To Haves

• Previous Community Manager experience in student housing preferred.

Responsibilities

• Develop and distribute training programs, resources, and SOPs for property staff.
• Support Community Managers in overseeing leasing teams and ensuring company standards are met.
• Host trainings, set up calls, and provide resources to elevate team performance.
• Lead administrative functions including lease transitions, collections, and accounting oversight.
• Audit records to ensure compliance with company standards and state law.
• Partner with leadership to address community performance, leasing challenges, and staff development needs.
• Assist at properties temporarily short-staffed or needing team coaching.
• Monitor operating budgets and provide reporting on occupancy, variance, and property performance.

Benefits

• Be part of a growing organization dedicated to student success and professional development.
• Lead initiatives that directly impact property operations and resident satisfaction.
• Collaborate with cross-functional teams in a supportive, high-growth environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees