Director of Matrix Operations & Organizational Efficiency
About The Position
We are looking for a Director of Matrix Operations & Organizational Efficiency to design, operate, and continuously refine a matrix-based organization in a fast-scaling technology company. This role owns the structure of how the organization worksânot the content of the work itself. You will ensure that roles are well-defined, staffing is intentional, capacity matches demand, and organizational complexity does not quietly accumulate over time. You will work closely with project leaders, functional leaders, recruiting, and executive leadership to maintain a lean, clear, and adaptable organizational system that scales with the business.This is a high-leverage role for someone who thinks in systems, values clarity over comfort, and enjoys operating in ambiguous, founder-driven environments.
Requirements
- Experience operating in matrixed or multi-dimensional organizations
- Strong background in operations, organizational design, strategy, or program management
- Proven ability to work cross-functionally with senior leaders
- High operational rigor and attention to detail
- Strong written and verbal communication skills
- Comfort using tools, dashboards, and automation to scale processes
- Founder-mode mindset: ownership-oriented, pragmatic, low-ego, and decisive
Responsibilities
- Own and Operate a Matrix Organization
- Design, maintain, and evolve a matrix structure across projects and functions
- Work with project leaders to assess staffing adequacy, risk, and capacity needs
- Translate project demand into functional allocation and hiring priorities
- Ensure every projectâfunction intersection has clear ownership and an explicit staffing plan
- Drive Organizational Clarity and Discipline
- Define and maintain clear, non-overlapping role responsibilities across the organization
- Continuously review roles for relevance, redundancy, and necessity
- Actively remove, merge, or simplify roles that no longer justify their existence
- Set a high bar for introducing new roles, requiring clear justification and scoped ownership
- Coordinate OKR and Performance Processes (Process Ownership Only)
- Own the operational execution of the OKR cadence (timelines, inputs, tracking, summaries)
- Ensure alignment between project goals, functional goals, and individual OKRs
- Prepare structured, review-ready materials for leadership using tooling and automation
- Focus on consistency, clarity, and signalânot performance evaluation or technical depth
- Partner with Executive Leadership
- Maintain accurate, forward-looking organizational views by function and by project
- Surface organizational gaps, capacity constraints, and scaling risks early
- Provide leadership with clear, data-backed insights into how the organization is deployed
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
11-50 employees
