Director of Marketing

Travel + Leisure Co.•San Antonio, TX

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary Primary responsibilities include leading and directing the San Antonio marketing team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with various other departments.

Requirements

Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 2 years management experience in marketing
Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
Ability to effectively coach, counsel and motivate direct reports
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
Ability to efficiently multi-task
Ability to negotiate effectively
Working knowledge of marketing databases
Ability to recruit, train and develop employees
Ability to lead by example
Detail oriented and accurate
Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
Demonstrated problem solving ability

Nice To Haves

At least 2-3 years Wyndham Marketing experience preferred

Responsibilities

Lead concierge staff and management: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
Resolve issues pertaining to tour statuses, bookings, coding and etc.
Order and maintain departmental supplies (collateral material, uniforms, etc.)
Maintain copies of invitations and daily tour manifests for reference purposes.
Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
Compile data on each Marketing Coordinator and/or Managers performance.
Prepare additional reports deemed necessary
Coordinate and partner with In-House and Front Line leadership with regard to tour seats available and potential tour flow.
Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
Perform other related functions not listed.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program