Director of Maintenance Operations

Home Group • Durham, NC

6h • Hybrid

About The Position

We’re looking for an incredible leader who can supercharge performance across our national repairs and maintenance operations. You’ll lead and inspire our in-house teams and partner contractors to deliver a reliable, right-first-time service that is commercially robust, compliant and focused on a great service for our customers. This is a role where you can truly make your mark, shaping our repairs and maintenance service, transforming the way we use technology, driving efficiency, reducing costs, and delivering on our business plans and customer promise.

Requirements

• Significant experience in leading customer-focused, multi-site, property Repairs and Maintenance services, with extensive senior management experience.
• Excellent understanding of regulations, compliance and legislation for maintenance operations and related services for registered providers.
• Experience of achieving challenging business plan targets and KPI's, delivering value for money.
• Outstanding leadership skills, able to engage, influence and transform to drive service excellence and lead business transformation.
• Excellent people manager, able to inspire, influence and embed a motivating performance culture.
• You’ll bring creative spark, be a great influencer and be able to unleash the potential of others.
• A full current driving licence, as you’ll work and travel on a national basis and will be provided with a car allowance as part of your remuneration package.
• You’ll need an Enhanced DBS check (which we pay for).

Responsibilities

• Provide strong, expert leadership across our Repairs and Maintenance operations, leading a culture of performance, transparency and excellence.
• Leading and motivating our national teams, supercharging strong operational performance. You’ll exceed customer expectations, enable lean ways of working, and effectively control costs and risks.
• Drive continuous improvement and excellence, including establishing a new Technical ‘Surveying House’ team. You’ll hold our in-house teams and contractors to account to reduce repeat jobs and deliver our operational and commercial targets.
• Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures.
• Evolve our services to be exemplary and industry-leading. You’ll gain external perspectives within and outside of the sector and engage with customers and colleagues.

Benefits

• Circa £130,000 per annum, plus car allowance of £5484 per annum
• Health Cash Plan
• 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
• Matching pension contribution (up to 7%25 and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees