Director of Maintenance Operations

Jubilee Housing • Washington, DC

5d

About The Position

The Director of Maintenance Operations leads how maintenance work gets planned, assigned, tracked, and completed across the Jubilee Housing portfolio. This is a systems and management role as much as a facilities role and the right candidate brings deep property maintenance knowledge alongside the process discipline to build and run a high-performing operation. They will leverage OneSite/RealPage to drive accountability, design and launch SOPs to support portfolio growth, and directly supervise the Maintenance Supervisor and the Maintenance Coordinator.

Requirements

• 8–10 years in property management, facilities management, capital projects, or construction; multifamily environment preferred.
• Minimum 5 years of supervisory experience with demonstrated ability to build team accountability and drive performance.
• Hands-on OneSite/RealPage experience including work order management, PM scheduling, and reporting; platform configuration experience is a strong differentiator.
• Demonstrated experience building or significantly improving a maintenance ticketing or work order system, not just using one.
• Experience with budget management, procurement, RFP design, contract negotiation, and vendor management.
• Strong systems thinker; able to identify workflow breakdowns and build durable processes at scale.
• Advanced working knowledge of OneSite/RealPage; proficient in Microsoft Office Suite.
• Clear communicator and collaborative leader; calm under pressure with consistent follow-through.
• Valid driver’s license required.

Nice To Haves

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Certifications valued: CMM, HVAC, OSHA 30, or others applicable to facility operations.

Responsibilities

• Own the end-to-end work order system in OneSite/RealPage: intake, assignment, tracking, escalation, and closure; build dashboards and SLAs across all properties.
• Assess, revise, and launch the Jubilee Housing Maintenance Manual and SOPs; treat them as living documents that scale with portfolio growth.
• Design and implement a portfolio-wide Preventive Maintenance program; ensure Life Safety Systems, elevators, boilers, and HVAC are maintained and documented on schedule.
• Oversee grounds, snow removal, trash, and cleanliness of common areas and residential units.
• Coordinate compliance with building codes, housing laws, annual inspections, and violation resolution; ensure vendor insurance and licenses are current.
• Develop scopes, manage contracting (via competitive bids when prudent), and oversee capital improvement projects from planning through completion.
• Negotiate and administer contracts and manage full vendor and contract lifecycles.
• Develop and manage the annual maintenance and capital budget; track monthly and quarterly variances, produce financial reports via OneSite/RealPage, and collaborate with Asset Management on long-term capital planning.
• Oversee portfolio-wide inventory management: establish par levels, control purchasing, track usage, and ensure properties are consistently stocked with necessary supplies and equipment.
• Directly supervise maintenance and housekeeping staff; set expectations, coach performance, manage schedules, and build a culture of follow-through.
• Partner with Community Managers, Property Management, Asset Management, and Development on operations, inspections, transitions, and long-term asset value.
• Serve on the Safety Committee; lead inspection readiness; stay current on industry standards and bring best practices to the organization.

Benefits

• Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a 403b matched contribution retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees