Director of Loss Prevention

Corporate Office•Charlotte, NC

About The Position

The Director of Loss Prevention will be responsible for directing and overseeing the day-to-day functions of the security department, including protection of hotel guests, associates and property.

Requirements

Must have 5+ years’ experience in Loss Prevention/Security Management role.
Must be First Aid and CPR certified as a Red Cross Instructor to facilitate training of hotel staff.
Able to maintain confidentiality and exercise sound judgment when handling sensitive matters.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Demonstrate highly developed customer service skills with strong attention to detail.
Must be conversant with OSHA guidelines and workplace safety standards.
Experience preventing loss, incident reporting and interacting with high profile clientele.
Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
Must have the ability to delegate, effectively train and coach a team with diverse talents.
Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
Maintain a professional business appearance, attitude, and performance.
Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays.
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned.

Nice To Haves

Experience in Loss Prevention/Security in an upscale business establishment and/or downtown city hotel preferred.

Responsibilities

Reviews all reports completed by Security officers to ensure accuracy and timely submission.
Reports all observed hotel property deficiencies and safety hazards to appropriate Department Manager, Executive Committee Member.
Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents). Complete within 48 hours.
Maintains surveillance procedures through-out the property.
Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to Director of Rooms.
Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
Ensures that all hotel service levels are maintained and provides assistance when necessary.
Acts as the hotel representative when resolving guest problems and concerns by h andling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
Liaise with all department heads to ensure hotel associates are adhering to established safety and security procedures.
Oversees and guides the efforts of the Safety Committee, conducting monthly meetings and following up on any issues.
Do Moments of Service Checklists monthly.
Replenish First Aid Kits throughout the resort.
Conduct regular mock fire evacuation drill as per the Omni emergencies standards.
Establish crisis management and contingency planning.
Interview, select, review and train new security officers according to Omni standards to maintain order throughout the resort.
Responsible for ongoing Security department training.
Must maintain comprehensive understanding of all emergency procedures and radio codes.
Be available 24 hours a day for genuine emergencies within the property.
When necessary, is responsible for administering corrective action with associates.
Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
Ensures that all Security equipment (i.e.: uniforms, walkie-talkies, cameras) are kept in good working condition.
Conduct extinguisher and CPR training classes, and monthly OSHA training.
Conduct monthly department meetings.
Maintains a continual line of communication with the Director of Rooms and Director of Human Resources.
Distribute monthly Hotel Incident/Accident Log to EC Committee.
Champion and drive the Omni culture.