Director of Lodging Operations

Santa Cruz Beach Boardwalk•Santa Cruz, CA

68d

About The Position

The Director of Lodging Operations is responsible for managing, planning, and overseeing all Lodging operational activities within the Santa Cruz Seaside Company. The current Inns of Santa Cruz lodging portfolio consists of three properties within the beach area: Sea & Sand Inn, Carousel Beach Inn, and Edgewater Beach Inn. (A fourth property, Beach Hill Inn, is expected to open in late 2025 or early 2026). Unique Job Requirements: Under general direction, plans, organizes, leads, and coordinates the success of lodging facilities. Ensures that the Lodging Managers are provided the tools and training to successfully support guests and lodging properties. Requires in-depth knowledge of the lodging industry. May work long hours and weekends. Must be able to maintain confidentiality.

Requirements

Bachelor's degree in Hotel Administration or equivalent work experience in Hospitality Industry.
Minimum of 10 years' experience managing hotel operations.
Self-motivated, team-oriented, and capable of bringing out the best in others.
Excellent verbal and written communication skills.
Ability to demonstrate effective management, supervisory, and leadership skills.
Extensive knowledge of hotel industry principles, procedures, and best practices.
Able to work in an office environment.
Able to hear normal conversations, read documents and verbally communicate to employees and others.
Able to climb up and down stairs and walk up and down the Boardwalk.
Able to use a computer.
Must possess and maintain a valid California U.S. Driver's License at the time of hire.
Required to maintain automobile liability coverage with a minimum of $15,000.00 bodily injury one person/$30,000.00 bodily injury total accident/$5,000.00 property damage coverage per California's minimum liability insurance requirements. (Required if the employee will at any time use own vehicle to perform company business functions)
Drug screen, Driving record, criminal background check and signed privacy and confidentiality policy.

Nice To Haves

Experience overseeing multiple operational units preferred.
Revenue management experience strongly preferred.

Responsibilities

Oversee all lodging services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
Interview, select, train, schedule, coach, and support Lodging Managers, ensuring they perform in accordance with established lodging standards consistent with SC Seaside Company core values.
Ensure excellent guest service and satisfaction by maintaining high standards of quality and cleanliness.
Supervise development of and revision to lodgings' business plans and annual budgets.
Manage overall financial performance by analyzing financial reports, determining trends and areas of opportunities, and implementing cost control methods.
Responsible for the preparation, presentation and subsequent achievement of the lodging division's annual Operating Budget, Revenue Generating Strategy, and Capital Budget.
Work with Marketing Department to develop Marketing & Sales plans.
Oversee and manage pricing, revenue growth, market share performance and sales initiatives to achieve positive outcomes for each property.
Provide leadership and mentorship consistent with SC Seaside Company Core Values in the areas of setting goals, recognizing achievement, and developing leaders.
Monitor guest feedback and communicate with and train lodging managers and employees accordingly.
Support properties in building and evolving operational processes and action plans to drive profitability and effectiveness.
Ensure properties are maintained by partnering with the Director of Maintenance and Facility Development Manager in the development and achievement of preventive maintenance plans.
Manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of each property's annual capital and operations expense budget to improve and maintain the facilities for guests.
Monitor and promote each properties Risk Management efforts and monitor the effectiveness of their safety programs.
Respond appropriately in the event of any emergency or safety situation complying with local codes and ordinance ensuring guest and team safety.
Partner with company discipline leaders, including but not limited to: Marketing & Sales, Finance, HR, Maintenance/Facility Development, Purchasing, PR, Advertising & Creative, Safety & Security and Tech Services to support lodging operations.
Ensure legal compliance with national, state. and county lodging regulations.
Other duties as assigned by management.