Director of Learning

Montage Hotels & Resorts•Bluffton, SC

About The Position

The Director of Learning has the overall responsibility for facilitating, coordinating, and supporting Montage learning programs to include MORES, Associates 10-Day training, and departmental specific skills and knowledge. In addition to facilitating existing curriculum, the Director of Learning will also help to create new and innovative learning curriculum and assist the Corporate Director of Learning in all aspects of the Learning Department.

Requirements

Bachelor’s degree required
Must have at least 3-5 years of Training, Organizational Development or Learning as a Director of Training or Director of Learning.
Must be a dynamic and inspirational speaker.
Must have demonstrated skills in group facilitation (large and small), performance improvement consulting, coaching, and interpersonal effectiveness.
Exceptional presentation, interpersonal, and writing skills to effectively engage, motivate and influence audiences.
Strong attention to detail with the ability to create high quality training syllabi, training materials and technical content.
Requires excellent communication skills, both verbal and written.
Extensive knowledge of hotel operations and jobs within the hotel industry is extremely useful.
Must possess proficient ability in Microsoft Office, Word, Excel, and Power Point.
Ability to solve problems and make rational and objective decisions.
Must use good judgment in making decisions and always in accordance with Montage Mission, Vision and Values

Nice To Haves

Luxury hospitality experience strongly preferred.
We are looking for someone to have experience in creating new and innovative learning curriculum in addition to facilitating existing curriculum.
Multiple training and development certifications preferred.
Preferred if this individual has multiple training and development certifications.
Preferred experience in InDesign.

Responsibilities

MORES-Introduction to Montage: Responsible for facilitating the three days of MORES for all new hire Associates. Responsible for the overall administration of MORES to include but not limited to preparing MORES binders, blocking space, coordinating meeting set-up, agenda, and PowerPoint presentations. Work in conjunction with People Department. Oversee MORES binder information updates regularly.
Culture Champion : Serves as a culture champion by actively fostering a positive, engaging, and inclusive associate experience that reflects the organization’s values and Forbes Five-Star standards. Partners closely with the People team to support the planning and execution of associate events, recognition programs, and engagement initiatives that strengthen connection and morale. Plays a key role in driving participation, elevating the associate experience, and reinforcing a culture where every individual understands their impact.
10-Day Training : Support leaders in the completion of the 10-Day training process. Review test scores and support leaders on training company standards and processes. Connect with Associates during the 10-Day process to assist in any area. Facilitate feedback to leaders and Executive Committee.
Perfecting the Basics – Driving Performance / Montage Standards: Attend and participate in “line-ups” or pre-meal meetings, to ensure departments are “perfecting the basics”. Role play in department meetings and audit behaviors of Montage Associates and departments to Montage standards. Provide feedback to Leaders and Associates on performance.
Yearly MORES – Work with Departmental Trainers: Assist with coordinating the topic or presentation of the yearly MORES assessment. Prepare study guides and weekly quizzes. Proctoring of assessment. Assist in tracking Associates scores, recording and tracking of department scores. Connect with departments that have Associates who need to reassess.
Listening and WOW class: Plan organize, and assist process. Facilitate “Listening” section, coordinate the Wow section with other trainers and support Leaders in the creation of Wows for participants
Foundations Series Leadership Class: Work with EC team and/or Leaders to determine who needs to attend. Plan and organize agenda and book space. Lead the class and work with guest speakers as needed.
Support and coordinate the Learning programs : Responsible for preparation and printing of all materials for learning classes, to include; blocking space, creating banquet event orders, organizing and filing material.
Departmental Trainers-Department Specific Skills and Knowledge: Coordinate and guide Departmental and Technical Trainers in developing training skills. Oversee certification updates.
Staff Presentations: Share and present insightful training and learning moments. Provide updates and relevant information regarding training programs and MORES