Director of Learning & Systems

Hospital for Special Surgery•New York, NY

4d•$112,000 - $200,000

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Requirements

A natural builder: energized by creating things that didn’t exist before and making them excellent.
Equally comfortable in strategy and execution: moves fluently between the big picture and the detail.
Technically confident: owns Workday Learning with depth and brings a genuine systems mindset.
A compelling communicator: can inspire a room and write a clear, purposeful brief with equal ease.
Collaborative and service-oriented: builds strong relationships and works through others to get things done.
Data-informed: uses insight to evaluate what’s working and makes evidence-based decisions.
Deeply accountable: owns outcomes, not just tasks — and holds their work to a high bar.
AI-minded: embraces AI tools to accelerate content creation, personalization, and program delivery.

Responsibilities

Learning Strategy & Program Design Partner with the VP of Talent to develop and execute a comprehensive learning strategy aligned to the organization’s capability framework and business priorities.
Design and deliver high-impact learning programs for clinical and non-clinical audiences — with a primary focus on soft skills, leadership capability, and professional development.
Design methodologies and tools to assess enterprise-wide training needs, translating findings into an actionable learning agenda.
Evaluate external vendor content and actively support eLearning platform adoption.
HSS Enterprise Learning Council Serve as a core member of the HSS Enterprise Learning Council — partnering across functions to identify, prioritize, and deliver content that meets the current and future capability needs of the organization.
Leverage and champion AI to develop customized content with appropriate guardrails.
Build and maintain an internal training cohort capable of designing, developing, and delivering content to council standards — serving both clinical and non-clinical audiences.
HSS Leadership Academy, Mentoring & eLearning Support the VP of Talent in designing and deploying the HSS Leadership Academy — facilitating sessions, administering assessments, providing developmental coaching, and managing all related events.
Design, build, and own a best-in-class enterprise-wide mentoring program — pairing emerging leaders with senior leaders for structured guidance and support, and managing the full annual cycle.
Partner with the VP of Talent & Educational Institute to onboard and deploy the organization's eLearning platform — driving stakeholder education, adoption, and engagement; aligning catalogue offerings to identified development needs informed by Workday data; and designing curated learning pathways that connect employees to the right content at the right time in their development journey
Ensure programs and tools are continuously evaluated and refined based on outcomes and participant feedback.
New Employee Orientation Oversee a best-in-class orientation experience for all employee types — blending in-person connection with digital delivery through an engaging monthly program.
Design a structured 90-day follow-up experience, including facilitated leadership sessions, to reinforce early engagement and cultural immersion.
Workday Learning — System Ownership Serve as the primary owner of the Workday Learning module — maintaining, optimizing, and evolving it in line with business needs and best-practice standards.
Administer the LMS end-to-end: user accounts, permissions, enrollments, learning paths, content cataloguing, and governance frameworks.
Lead sandbox testing, release management, and production releases — ensuring system changes are assessed, tested, and communicated effectively.
Support eLearning platform integration and act as the voice of Learning in technical forums, including bi-annual Workday releases.
Produce and maintain all end-user documentation and training materials to drive adoption and LMS excellence.
Reporting, Analytics & Stakeholder Partnership Build and maintain contextualized learning dashboards that go beyond completion rates to deliver insight on learning impact, skill development, and program effectiveness.
Partner with the Director of Talent Mgt & Systems and HR Technology to ensure learning data is integrated, consistent, and actionable.
Serve as a credible learning partner to HRBPs, senior leaders, and HR Shared Services — managing external vendor relationships and bringing a change management mindset to every rollout.