Director of Knowledge Management

Jobgether

18h • Remote

About The Position

This role provides the opportunity to lead the strategy, design, and execution of enterprise-wide knowledge management initiatives. You will shape how organizational knowledge is captured, curated, and distributed to employees, partners, and customers, ensuring information is accurate, accessible, and effectively leveraged. The position requires a blend of strategic thinking and hands-on execution, including developing content governance frameworks, implementing AI-driven knowledge tools, and building centralized repositories. You will collaborate closely with cross-functional teams across Product, Engineering, Support, Sales, and Customer Success to optimize knowledge sharing, adoption, and organizational efficiency. This role is ideal for a forward-thinking leader who thrives in a fast-paced, high-growth environment and is passionate about turning information into actionable insights.

Requirements

• 8+ years of experience in knowledge management, documentation, enablement, operations, or a related field, ideally in a SaaS or technology environment.
• Proven experience designing and managing knowledge repositories at scale.
• Strong understanding of information architecture, content governance, and documentation best practices.
• Advanced knowledge of AI tools and experience leveraging AI for semantic search, content automation, and insights generation.
• Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, usable content.
• Experience collaborating across technical and non-technical teams in a fast-paced environment.
• Highly organized, detail-oriented, and capable of leading change and driving adoption.

Nice To Haves

• Experience in identity, security, fintech, or regulated industries
• Familiarity with knowledge management platforms (e.g., SharePoint, Confluence, Notion, Zendesk, Guru, Salesforce Knowledge)
• Prior experience building new functions or managing teams

Responsibilities

• Define and lead the knowledge management strategy, including vision, roadmap, success metrics, and governance frameworks.
• Establish standards for knowledge creation, structure, taxonomy, versioning, and lifecycle management.
• Design, implement, and maintain centralized knowledge repositories, ensuring content is searchable, accurate, and compliant.
• Partner with subject-matter experts to capture, create, and maintain high-quality documentation, FAQs, SOPs, and enablement content.
• Integrate AI into knowledge processes to enhance content discovery, automate workflows, and enable intelligent content delivery.
• Drive adoption of knowledge tools and practices through training, communication, and change management initiatives.
• Build, mentor, and manage a knowledge management team, promoting best-in-class practices across the organization.

Benefits

• Flexible working hours and remote work options.
• Open vacation policy and generous paid time off.
• Comprehensive health, dental, and vision coverage.
• Opportunities for professional development and career growth.
• Exposure to global, cross-functional teams in a high-growth, technology-driven environment.
• Ability to influence organizational efficiency and scalability through knowledge strategy and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees