Knowledge Management Specialist
About The Position
Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too. Foley & Lardner LLP is looking for a Knowledge Management (“KM”) Specialist to join our Practice & Client Solutions team. The KM Specialist supports improved knowledge sharing and collaboration as part of the firm’s AI and innovative technology initiatives. The KM Specialist assists with the implementation of technologies and processes to aid in the delivery of legal services to clients. In addition, they consult with firm members in the effective use of Generative AI, client facing solutions, and knowledge and information systems; respond to user inquiries; document best practices; and monitor usage data and behavior metrics to assess effectiveness of the firm's technology. #LI-Hybrid
Requirements
- Bachelor's degree required; J.D, M.L.S, or equivalent degree preferred
- Minimum of three (3) years of relevant experience in a law firm or professional services firm
- Solid understanding of knowledge management trends and technologies, GenAI technologies, content automation tools, and collaboration platforms
- Proven project management experience
Responsibilities
- Support and manage the firms GenAI solutions including CoCounsel, Harvey, DraftWise, ThoughtRiver, Kira, FoleyChat and CoPilot
- Develop and support automated workflows using DocuSign, HighQ, Microsoft applications and other tools
- Research and recommend new or existing tools and resources to improve workflow productivity and efficiency
- Assist in the identification, documentation, and advancement of best practices for optimizing client-facing and internal technology solutions
- Respond to user service requests and other inquires
- Consult firm members on the optimal utilization of the firm's knowledge management platforms, including Foley Collaborate, Foley @Work, NetDocuments, MS Teams, and additional related systems
- Develop and deliver training programs for the firm’s knowledge management platforms, and suggest ways to boost user adoption
- Maintain documentation related to system specifications, information governance, content management, best practice for use and other firm standards
- Gather user feedback and track logs, usage data, and behavior metrics to evaluate knowledge management platforms for usability and performance
- Participate in special projects
- Assist the Senior Specialists, Knowledge Management with other activities and other duties, as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
