Director of IT - MSQ

SPCSHP•New York, NY

13d

About The Position

We are seeking an experienced and hands-on Director of IT to lead technology operations for our New York office, supporting approximately 200 staff across multiple agencies within our organization. This is a pivotal leadership role requiring both strategic thinking and practical technical expertise to ensure seamless IT service delivery across our diverse business environment.

Requirements

Minimum 5+ years of IT experience with at least 2 years in a leadership or senior technical role
Expert-level knowledge of Microsoft 365 administration and management
Proven experience supporting both Windows and macOS environments
Strong understanding of network infrastructure, security principles, and IT best practices
Demonstrated ability to manage IT procurement, budgets, and vendor relationships
Excellent problem-solving skills with the ability to work independently and make sound decisions
Outstanding communication skills with the ability to explain technical concepts to non-technical users
Experience supporting multi-agency or multi-department environments
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)

Nice To Haves

Experience with Adobe Creative Cloud administration and deployment
Knowledge of Mimecast email security platform
Familiarity with Sophos security solutions
Experience with LucidLink cloud storage solutions
Relevant IT certifications (e.g., Microsoft 365 Certified, CompTIA, ITIL)
Project management experience
Customer-focused mindset with strong service orientation
Proactive and self-motivated with the ability to work autonomously
Adaptable and able to thrive in a fast-paced, multi-agency environment
Strong organizational skills and attention to detail
Collaborative approach with the ability to build relationships across different business units

Responsibilities

Oversee and deliver comprehensive IT support across all agencies, ensuring rapid resolution of technical issues and minimal disruption to business operations
Serve as the primary escalation point for complex technical problems
Work with the Group Head of IT and Group IT Director to develop and implement IT policies, procedures, and best practices across the organization
Maintain high levels of user satisfaction through proactive support and effective communication
Manage and optimize our Microsoft 365 environment, ensuring security, compliance, and efficient operation
Oversee hybrid Windows and macOS environment, providing expert support for both platforms
Monitor system performance, security, and reliability across all IT infrastructure
Plan and execute system upgrades, patches, and maintenance activities
Procure IT equipment, software licenses, and services in line with organizational needs and budget
Manage IT inventory and stock levels, ensuring optimal availability of equipment and supplies
Negotiate with vendors and manage supplier relationships
Develop and manage IT budgets, ensuring cost-effective technology investments
Directly manage one IT team member, providing guidance, training, and professional development
Foster a collaborative and service-oriented IT team culture
Coordinate workload distribution and prioritization across the team
Develop and implement IT strategy aligned with business objectives across multiple agencies
Identify opportunities for technology improvements and efficiency gains
Lead technology projects from conception through implementation