Director of IT Operations

AleraCare•Phoenix, AZ

2d•Hybrid

About The Position

The Director of IT Operations is responsible for overseeing the day-to-day operations of an organization’s IT infrastructure. This role involves managing IT systems, networks, and services to ensure their reliability, security, and efficiency. The Director of IT Operations works closely with other IT leaders, business units, and vendors to support the organization’s technology needs and align IT operations with business objectives

Requirements

Deep understanding of IT infrastructure, systems, and operations.
Knowledge of IT service management (ITSM) frameworks and best practices.
Strong leadership skills with the ability to inspire and lead a high-performing IT operations team.
Experience in managing cross-functional teams and working collaboratively with other senior executives.
Proficiency in project management tools and methodologies.
Experience in managing IT projects from initiation to completion.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and, at times, stressful environment.
Proficient with Microsoft Office Suite or related software.
A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is typically required
High school diploma or equivalent.
At least two years of related experience is required.

Nice To Haves

Professional certifications such as ITIL, Project Management Professional (PMP), or Certified Information Systems Security Professional (CISSP) can enhance a candidate’s credentials.

Responsibilities

Oversee the management and maintenance of the organization’s IT infrastructure, including servers, networks, and data centers.
Ensure the reliability, availability, and scalability of IT systems and services.
Develop and implement processes and procedures to improve IT operational efficiency.
Monitor and manage IT performance metrics to ensure optimal performance.
Oversee IT service management, including incident management, problem management, and change management.
Ensure timely and effective resolution of IT incidents and service requests.
Collaborate with technology vendors and service providers to procure and manage IT solutions.
Negotiate contracts and manage vendor relationships to ensure high-quality service delivery.
Lead, mentor, and develop the IT operations team to achieve high performance.
Conduct regular performance reviews and provide coaching to team members.
Develop and manage the IT operations budget, ensuring efficient allocation of resources.
Monitor and control IT-related expenditures to stay within budget.