IT Operations Director

Voyager Technologies, Inc. • Denver, CO

1d • $150,000 - $175,000

About The Position

The IT Operations Director leads all on-site and business-aligned IT services. This is a hands-on leadership role responsible for day-to-day IT operations, infrastructure reliability, end-user support, and coordination with enterprise IT teams. The role ensures technology effectively supports manufacturing, supply chain, finance, HR, and project operations while meeting security, compliance, and audit requirements.

Requirements

• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• 15+ years of IT experience, including 7–10 years in leadership or management roles.
• IT infrastructure (servers, storage, networks, cloud platforms).
• Microsoft ecosystem and enterprise IT tools.
• ERP systems and IT service management practices.
• Cybersecurity and compliance fundamentals.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage complex projects and priorities.
• Business-focused mindset with strong customer orientation.
• U.S. Citizenship and ability to obtain/maintain a security clearance.
• Ability to work evenings or weekends as required.
• Occasional travel to Voyager sites.

Responsibilities

• Lead local IT support, including desktops, laptops, printers, peripherals, conferencing systems, and user setup.
• Oversee system administration, hardware refreshes, break-fix, and escalated support issues.
• Ensure reliable IT services and rapid issue resolution.
• Manage on-prem and cloud infrastructure, including servers, storage, networks, identity services, email, and endpoints.
• Support LAN/WAN, wireless, security controls, backups, and disaster recovery.
• Coordinate with enterprise infrastructure teams as needed.
• Support business applications and ERP platforms.
• Partner with enterprise application teams to meet site needs.
• Act as the primary IT liaison to business leadership.
• Translate business priorities into IT plans and execution.
• Lead, coach, and manage IT staff; oversee hiring, performance, and development.
• Lead site-specific IT projects from planning through delivery.
• Manage IT vendors, contracts, and local IT budgets.
• Approve invoices related to telecom, software, hardware, and services.
• Enforce IT policies, standards, and best practices.
• Support internal and external audits and compliance reviews.
• Identify gaps and lead process improvements.
• Track service levels and performance metrics.
• Communicate IT status, risks, and improvements to management.

Benefits

• Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits.
• When you join our team, you’re not just an employee; you become part of a dynamic community dedicated to innovation and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees