Director, IT Operations

LIV Golf•New York, NY

About The Position

Now in its fourth season, the LIV Golf League features 13 teams competing for both an Individual and Team title at premier golf courses across the world. As the first truly global golf League, LIV Golf is constantly innovating to set a new standard in sport and redefine the fan experience through the lens of music, culture, and entertainment, while growing the game of golf for a new era of players and fans around the world. Headquartered in New York and London, the League holds events in cities across Asia, Australia, Europe, the Middle East, North America, and Africa, with broadcasts reaching nearly 900 million households in more than 200 international markets and territories. LIV Golf was designed to expand the sport on a global level, bring new audiences to the game, create new value within the golfing ecosystem, and enhance the game’s societal impact far beyond the course through the League’s Impact & Sustainability efforts. In 2022, LIV Golf launched The International Series , which features 10 elevated events in world-class destinations. Sanctioned by the Asian Tour, these events offer a pathway for leading professional and amateur golfers from around the world into the LIV Golf League and the Majors. HISTORY Founded in 2021 and officially launched in 2022 with the eight-event LIV Golf Invitational Series, 2025 was our third 14-event season as the LIV Golf League. The format respects golf’s history and traditions with updates for modern-day sports fans; four days, 72 holes, no cut, shotgun start, and simultaneous Team and Individual competitions, offering a faster tournament that drives engaging storylines and offers an immersive fan experience. The League’s award-winning events, each wholly owned and operated by LIV Golf and broadcast to over 900 million homes across 200 international territories, showcase world-class competition happening at LIV Golf’s 14 global events. Music entertainment, food, live concerts, family-friendly activations and offer a festival-like atmosphere. A two-time winner of the World’s Best Golf Event from the World Golf Awards and a Sports Business Awards Finalist for Sports Event of the Year, our signature hospitality, inclusive atmosphere, quality food and beverage offerings, post-play concerts have helped LIV Golf have helped build record-breaking attendance at events worldwide. LIV Golf continues to expand its reach by bringing the League to new and returning markets featuring some of the most iconic venues in the world. It has also introduced free agency to professional golf, integrating end-of-season player promotion and relegation, team trades and off-season roster movement that drive year-round fan engagement, embraced by many of the world’s most popular sports. Away from the entertainment on the course, LIV Golf is dedicated to enhancing the well-being of the communities it visits through its ground-breaking social impact and sustainability strategy. Named a 2024 Most Impactful award winner by Front Office Sports for utilising its platform to make a positive impact on and off the course, in local communities around the globe, the League is committed to giving back and improving the world through golf. ROLE OBJECTIVE/THE TEAM We are seeking a Director of IT Operations to keep our offices, networks, AV, devices, and cloud platforms running smoothly while lifting our operational maturity (ITGC, audit readiness, cyber remediation). You’ll be a hands-on leader who can both roll up your sleeves and set a clear operating rhythm.

Requirements

Proven, hands-on IT Ops leadership in lean teams - comfortable fixing a switch port at 9am and chairing a vendor QBR at 11am.
Networking & AV: Manage Meraki network and its associated VLANs, QoS, enterprise Wi-Fi design, deploying and supporting meeting rooms at scale.
Microsoft 365/Entra expertise: Tenant hygiene, mail hygiene, Conditional Access/MFA, SharePoint/Teams governance, licence optimisation; Intune and/or Jamf device management.
Cloud operations: GCP preferred (IAM, VPC, logging/monitoring, backups/DR, budgets/quotas). AWS/Azure experience welcome with willingness to cross over.
Security & controls: Implemented ITGC in practice; strong grasp of EDR, ZTNA/SASE, vulnerability management, and audit remediation (GDPR awareness).
ITSM: Practical ITIL (incident/problem/change), CMDB/asset managment, knowledge base; experience improving CSAT, FCR, and MTTR.
Vendors & contracts: Writes tight SOWs, manages SLAs, and gets value from MSPs.
Communication & leadership: Clear, calm, personable; mentors early-career staff and partners effectively with Finance/HR/Events/Product. Comfortable handling Executive requests.

Nice To Haves

ITIL Foundation, CCNA/Network+, GCP Associate/Professional, CISSP/CISM (or equivalent experience).

Responsibilities

Lead & coach (hands-on): Manage a lean team dispersed across two locations with external MSP support; jump into end user escalations, root cause analysis, and fixes. Set SLOs/SLAs, determine on-call schedule as well as provide on-call management escalation, and run blameless post-mortems.
Office & networking: Own LAN/WAN/, Wi-Fi, firewalls, ZTNA, switching, ISPs, printing, and endpoint reliability across offices.
Audio-Visual: Standardise and maintain Teams/Zoom Rooms, room booking; run proactive health checks and spares management.
Workplace platforms & licensing: Operate and harden Microsoft 365/Entra (identity, mail, SharePoint/OneDrive/Teams, Conditional Access, MFA); Optimise licence allocation and renewals.
Employee Onboarding & Offboarding: Further mature onboarding and offboarding processes, ensuring a streamlined experience for HR and staff as well as remaining compliant with data retention policies and access management best practices.
MDM Oversight & Endpoint Builds: Oversee enterprise device management across Jamf and Intune, driving secure, automated deployment and lifecycle governance for macOS, iOS, and Windows fleets. Define and maintain standardized builds, configuration profiles, and compliance baselines while integrating MDM policy with identity, security, and zero-trust frameworks to ensure operational consistency and audit readiness.
Hardware Procurement: Strive to adhere to LIV Golf’s end user hardware policy standards and leverage economies of scale during procurement.
Asset Registers: Build and maintain technology asset registers for both hardware and software and enforce a strategy for hardware lifecycle management.
Identity Management: Manage identity solutions on a day to day basis and maintain related security software across zero trust and endpoint protection.
Cloud Operations (GCP): Oversee projects, IAM, VPC networking, monitoring/alerting, backups/DR, and cost governance; ensure reliable delivery for internal services.
Security & ITGC: Implement and run IT General Controls (access reviews, change control, backup/restore tests, incident/problem, asset/vulnerability management).
Cybersecurity & Compliance: Maintain the organization's cybersecurity posture, protecting our data and systems from internal and external threats. This includes driving the closure of the risk register; coordinate patching, EDR, email security, phishing defence, and vulnerability remediation with the Security Engineer/MSSP.
Disaster Recovery: Implement and manage disaster recovery and business continuity plans to ensure operational resilience for all critical services and applications.
Service management: Mature ITIL practices (request/incident/problem/change, CMDB, knowledge); Ensure the Support Team (including MSP) provides fast, friendly service and remains data-driven, and looking to deliver long-term solutions to prevent future issues.
Monitoring & automation: Instrument endpoints/network/AV/cloud; script golden builds and repetitive fixes; reduce toil and MTTR. Ensure the high availability and performance of all critical systems through robust monitoring, incident response, and problem management.
Vendor management: Govern MSPs and OEMs (M365, networking, AV, endpoint, SOC/MSSP, GCP). Enforce SOWs/SLAs; hold suppliers to outcomes.
Budget & reporting: Own OpEx for IT operations; track cost per user/device; report on reliability, security posture, and progress against the risk register.