Director of IT

Rochester Housing Authority•Rochester, NY

About The Position

This is an administrative and technical position in the Rochester Housing Authority involving responsibility for the direction and coordination of the Authority’s information systems. This includes, but is not limited to analyzing and resolving computer hardware, software or user problems, and maintaining and modifying existing computer programs. Employees of this class are also responsible for coordinating the training of Housing Authority staff in the use of its computer system and personal computers. The employee works under the general supervision of the Executive Director, with wide leeway for the exercise of independent judgment concerning day to day management. This employee provides direct supervision over the professional, technical and clerical staff within the department. Related work is performed as required.

Requirements

Knowledge of the logical working of a computer and its operating capacities
Knowledge of documentation techniques
Knowledge of network topology/design
Knowledge of data telecommunications
Knowledge of how to design programs
Ability to identify, locate, analyze and solve problems
Ability to lay out, write and test programs
Ability to understand and interpret user needs and problems
Ability to deal tactfully and professionally with a variety of people, such as user departments, and computer hardware and software vendors
Ability to communicate clearly, both orally and in writing
Ability to design programs
Ability to maintain system software
Ability to work independently
Ability to establish and maintain effective working relationships with others
Ability to learn new procedures
Ability to read and understand technical computer manuals
Knowledge of Rochester Housing Authority programming and documentation standards
Knowledge of Rochester Housing Authority administrative policies and procedures
Knowledge of the software necessary to process various jobs for the Rochester Housing Authority
Knowledge of disk management and on-line system management
Ability to load/install system software
Bachelor’s degree in Computer Science, Data Processing, or closely related field AND five (5) years of computer programming experience performing a variety of tasks in program development and maintenance
Any bachelor’s degree or associate degree in Computer Science, Data Processing, or closely related field AND six (6) years of experience as described in (A) above
High school diploma or equivalent. AND eleven (11) years of experience as described in (A) above
Possession of a clean & valid New York State Class D Motor Vehicle license at time of appointment. This license must be maintained throughout employment

Responsibilities

Prepare proposals for the annual operating budget for the purchase of computer hardware, hardware maintenance, software, software development, and needed computer supplies
Develops and coordinates the Request for Proposals (RFP) that are related to Information Technology projects
Analyzes and resolves a variety of problems (e.g., problems with computer hardware and/or software, user error)
Oversee the procurement of computer hardware and software necessary to meet the needs of the administrative and operational functions of the authority
Reviews with other Housing Authority departments their information system needs and establish a strategic plan of action that meets their needs and is also compatible with the goals and objectives of the Housing Authority
Oversee and monitors the progress of consultants modifying current software or implementing new Software
Modifies and debugs existing programs to accommodate changes in procedures or desired results
Supervise the ongoing operations of the IT Support helpdesk providing quality and timely support to employees concerning their hardware and software needs
Coordinates training in the use of the Housing Authority's computer system and personal computers
Writes complete documentation of operating procedures according to Housing Authority standards for Users
Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel