Director of IT

Little Creek Casino Resort

11d

About The Position

The Information Technology Director is responsible for establishing institutional technology plans and administers the overall operations and goals for the information technology and management information departments. Analyzes the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processes. The Information Technology Director is responsible for the strict adherence to the Information Technology Department and Management Information Department compliance policies, internal control procedures, Washington State Gaming Control Board control specifications, and the casino’s policies and procedures. Ensure compliance with all regulatory controls, the Washington State Gaming Control Board, and Squaxin Island Gaming Commission Internal Controls.

Requirements

Bachelor’s degree and certifications in related areas of technology or in equivalent experience
5+ years of IT team leadership experience managing technology resources staff.
Familiarity with network architecture, Microsoft Office 2010, Mobile Device Management, Technology
Subject matter knowledge of Gaming Operations
Ability to manage employees working in a high-pressure environment towards successful results for the property and company.
Strong administrative, P/L management, technical, problem solving and negotiation skills.
Experience with Governance and Information Security frameworks (PCI, NIST, SOX, Audit)
Thorough understanding of help desk and support tools
Project Management, PCI, and Help Desk Services experience.
Must have excellent organizational and project management skills, detail oriented.
Strong communications skills (written and verbal), comfortable speaking across all organizational levels and departments to complex technical issues to both a technical and non-technical audience.
Must have excellent interpersonal and customer service skills.
Strong knowledge of PC and server hardware, Windows operating systems, IBM iSeries hardware and software, networking and network hardware technologies, databases, data warehousing, and advanced data analytics
Thorough knowledge of Information Technology Infrastructure Library (ITIL) standards and how to implement and administer best practices based on these standards.
Ability to establish a clear direction and lead by example.
Ability to maintain a positive proactive performance-based attitude even in difficult and challenging circumstances.
Position will require coordination with all casino departments, as well as frequent interactions with a myriad of outside vendors and agencies.
Education: Bachelor’s degree in an IT-related field (e.g., Management Information Systems, Computer Science, Computer Engineering).
Experience: At least 5 years in IT leadership, managing IT projects, and implementing enterprise systems such as Financial, Human Resources, Inventory Control, and Point of Sale systems.
Industry Knowledge: Minimum of 2 years of casino gaming, hospitality, family entertainment or amusement required.
Strategic Leadership: Proven success in developing IT strategies and implementing technologies that align with business goals, ensuring seamless system operations.
Pre-Employment Requirement: Must successfully pass a background check.

Responsibilities

Ensures that Gaming Systems, Hotel Systems, Food & Beverage Systems, Golf Systems, Back of House systems, Administration systems, Call center systems and Data Center facilities are operating at optimal performance.
Coordinates change management to ensure that all physical changes occurring on systems are properly managed.
Oversees the integrity and stability of all levels of supported problems to ensure timely resolution throughout the organization.
Maintains the service level agreements and vendor liaison.
Monitors changes or advancements in technology and in the gaming industry to discover ways the Company can gain competitive advantage.
Partners with management to develop plans, forecasts, and budgets for the IT and MIS departments.
Implements and maintains policies and goals that support the organization's technical needs.
Ensures proper functioning of the information processing system and oversees necessary upgrades.
Helps business operations groups utilize information systems to improve their efficiency.
Ensures computer equipment, hardware, and software are updated to meet organizational needs.
Develops and maintains disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.
Working practice and knowledge of internal infrastructure, systems, and networking
Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
Knowledgeable in handling multiple tasks under pressure and within a short time frame.
Able to adapt quickly to changing situations or user needs.
Interacts with other departments to determine their requirements and to understand their perceived levels of customer service.
Performs related duties as assigned by CEO.
Ensures company services standards are met.