Director of IT Operations
About The Position
Quantum delivers end-to-end data management solutions designed for the AI era. With over four decades of experience, our data platform has allowed customers to extract the maximum value from their unique, unstructured data. From high-performance ingest that powers AI applications and demanding data-intensive workloads, to massive, durable data lakes to fuel AI models, Quantum delivers the most comprehensive and cost-efficient solutions. Leading organizations in life sciences, government, media and entertainment, research, and industrial technology trust Quantum with their most valuable asset – their data. Quantum is listed on Nasdaq (QMCO). For more information visit www.quantum.com . The Director of IT Operations owns Quantum’s global IT operations and service delivery. This includes infrastructure and data centers, HelpDesk/client services, enterprise software strategy, licensing, and ensuring security and compliance across the technology stack. The role partners closely with Finance, Security/InfoSec, Product Ops, and PMO to align IT services with business outcomes.
Requirements
- Leadership across Client Services, Infrastructure, MIS/Apps, and SecOps.
- Security & Compliance expertise (vulnerability tools, endpoint protection, encryption).
- Enterprise Software Strategy & Architecture experience.
- Licensing & Vendor Management skills.
- Strong communication and governance discipline.
- 10–15+ years in IT operations with global scope.
- 5+ years leading multi-disciplinary teams.
- Success with Microsoft ecosystem: Microsoft 365, Teams, PowerAutomate, Copilot, Entra ID, D365.
- Deep understanding of collaboration tools and automation workflows.
- Enterprise licensing ownership and renewal negotiations.
- Familiarity with SIEM/SOAR integrations and endpoint protection.
- Able to work on-site from Centennial, CO 3-5 days per week.
- Demonstrated ability to leverage AI technologies to: Automate workflows and reduce manual processes Enhance team efficiency and agility Replace or consolidate redundant applications Drive predictive analytics for IT operations and security posture
- Experience integrating AI-driven tools (e.g., Microsoft Copilot, AI-enabled service desk) into enterprise environments.
Responsibilities
- IT Operations & Infrastructure Ensure uptime, capacity, performance, and resiliency across on-prem and cloud environments.
- Manage global data centers and execute maintenance/change windows.
- Establish SLAs and operational dashboards.
- HelpDesk & Client Services Lead Client Services and oversee the ticketing system (TrackIt → Halo) transition.
- Standardize global HelpDesk communications.
- Security & Compliance Operations Drive vulnerability management and enforce endpoint standards.
- Uphold encryption practices and Acceptable Use & InfoSec controls.
- Enterprise Software Strategy & Architecture Define enterprise software strategy and partner on AI-enabled service initiatives.
- Set standards for MFA, RBAC, and logging.
- Enterprise Licensing & Vendor Management Own Microsoft EA lifecycle and oversee collaboration/training platforms.
- Align licensing models with product realities.
Benefits
- Quantum provides a diverse portfolio of health plans for medical and prescription, dental, vision, life, disability, and supplemental medical insurance options.
- We also support our team members’ efforts to develop and maintain a healthy lifestyle through reimbursement and educational programs.
- Quantum offers a company-matched 401(k) plan to help employees save for retirement in a tax-advantaged way.
- We also have an Employee Stock Purchase Program for purchasing Quantum stock at a discounted rate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
501-1,000 employees
