Director of Information Technology
About The Position
IT Director · Lead, manage, and mentor the internal IT team, ensuring effective support coverage and professional development · Oversee in-person and remote IT support operations for all employee devices, including laptops, mobile devices, peripherals, POS systems, and related equipment · Define, implement, and enforce IT policies, procedures, and best practices across the organization · Own the administration, security, and optimization of Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Azure AD) · Oversee the implementation, maintenance, and support of Microsoft Dynamics and related business systems · Provide escalation support for complex technical issues and ensure timely resolution · Develop and manage IT onboarding and offboarding processes, including device provisioning, access management, and security controls · Oversee network infrastructure including LANs, WANs, wireless networks, servers, and cloud services · Manage relationships with external vendors, MSPs, and software providers, including licensing, warranties, and renewals · Ensure compliance with data security, privacy regulations, and internal governance standards · Plan and execute routine system maintenance, updates, patches, and monitoring to ensure performance, reliability, and security · Maintain and review technical documentation, system architecture diagrams, and service catalogs · Track IT incidents, root causes, and resolutions; analyze trends and recommend continuous process improvements · Develop and deliver training, standards, and technical guidance for both IT staff and end users · Support IT infrastructure needs for multiple locations, including Laredo and Rio Grande Valley, and coordinate equipment relocations when required · Assist leadership with IT strategy, budgeting, forecasting, and technology roadmap planning · Prioritize and manage multiple initiatives in a fast-paced environment while aligning IT operations with business goals · Act as the final escalation point for unresolved technical issues
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field (Master’s degree preferred)
- 7+ years of progressive IT experience, including 3+ years in a leadership or management role overseeing IT staff or vendors
- Proven experience managing and mentoring IT teams in a multi-location or growing organization
- Strong hands-on and administrative experience with Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Azure Active Directory)
- Experience implementing, supporting, or administering Microsoft Dynamics (Business Central, CRM, or related modules preferred)
- Solid understanding of IT infrastructure including servers, LANs, WANs, wireless networks, cloud services, and security best practices
- Experience with IT onboarding/offboarding processes, device provisioning, access control, and identity management
- Ability to act as an escalation point for complex hardware, software, and network issues
- Experience working with external vendors, MSPs, and software licensing agreements
- Strong knowledge of data security, compliance, and privacy standards
- Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
- Demonstrated ability to prioritize, plan, and manage multiple projects in a fast-paced environment
- Strong documentation, process improvement, and problem-solving skills
- Experience supporting both Windows and Apple environments
- Bilingual English/Spanish preferred
- Willingness to travel between Laredo and Rio Grande Valley locations as needed
Nice To Haves
- Microsoft certifications (e.g., Microsoft 365, Azure, Dynamics)
- ITIL, CompTIA, or similar professional certifications
Responsibilities
- Lead, manage, and mentor the internal IT team
- Oversee in-person and remote IT support operations for all employee devices
- Define, implement, and enforce IT policies, procedures, and best practices
- Own the administration, security, and optimization of Microsoft 365
- Oversee the implementation, maintenance, and support of Microsoft Dynamics
- Provide escalation support for complex technical issues
- Develop and manage IT onboarding and offboarding processes
- Oversee network infrastructure including LANs, WANs, wireless networks, servers, and cloud services
- Manage relationships with external vendors, MSPs, and software providers
- Ensure compliance with data security, privacy regulations, and internal governance standards
- Plan and execute routine system maintenance, updates, patches, and monitoring
- Maintain and review technical documentation, system architecture diagrams, and service catalogs
- Track IT incidents, root causes, and resolutions; analyze trends and recommend continuous process improvements
- Develop and deliver training, standards, and technical guidance for both IT staff and end users
- Support IT infrastructure needs for multiple locations, including Laredo and Rio Grande Valley
- Assist leadership with IT strategy, budgeting, forecasting, and technology roadmap planning
- Prioritize and manage multiple initiatives in a fast-paced environment
- Act as the final escalation point for unresolved technical issues
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What This Job Offers
Job Type
Full-time
Career Level
Director
