Director of Information Technology

Montage International•Bluffton, SC

About The Position

The Director of Information Technology will be responsible for the successful management and performance of all IT operations on the property and for adhering to Corporate IT Standards and Policies.

Requirements

7 plus years’ experience in IT
Hotel Technology applications knowledge such as Oracle Opera Cloud, Micros POS, Amadeus, Alice and Delphi S&C strongly preferred
Extensive understanding of network and server infrastructure
Extensive knowledge and familiarity with PCI, PII and GDPR
Microsoft desktop and server OS (Windows 10,11, Server 2012 and above)
VMware and ESXI support and deployment
Must be able to multitask with ease
Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
Must possess advanced computational ability and computer skills
Budgetary analysis capabilities required
Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
Must be able to lift up to 15 lbs. on a regular basis.
Requires grasping, writing, standing, sitting, walking, bending, stooping, squatting, stretching, repetitive motions, listening and hearing ability and visual acuity to fulfill tasks.
Must have finger dexterity to be able to operate office equipment.

Nice To Haves

Bachelor’s Degree preferred
Luxury hotel experience strongly preferred
Two years’ experience at a hotel/resort preferred
Customer service background preferred

Responsibilities

Develop, schedule, staff and lead the property IT Department to successfully provide around the clock technology support
Implement efficient processes and procedures to effectively handle property level requests for support, and follow approved MHR procedures for escalating and coordinating with corporate IT and vendors
Provision and resolve technology problems as requested or reported
Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard practices, the requirements of the property, and policies and procedures as developed by corporate IT
Implement and adhere to all routine security and compliance requirements and documentation as required or assigned
Administer, maintain and provide network level support for Hotel, Food & Beverage outlets, meeting events and other venues.
Ensure functional integration of network and database server software and LAN hardware/software components
Perform fault isolation, problem determination and problem resolution of standard set network and server problems to ensure proper integration of software and hardware components
Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold
Install and maintain workstations and determine appropriate installation and/or upgrade schedule
Maintain complete and thorough knowledge of new releases of network relevant hospitality systems software
Document disaster recovery procedures and perform production turnover procedures with all applications and systems
Assist in the monitoring and maintenance of process server and related network functions
Create and implement an overall or individualized training and development plan that addresses the needs and expectations of the department
Creating, monitoring, and managing an IT budget to ensure that resources are allocated efficiently and effectively to support the organization's technology needs while also controlling costs.
Completing regulatory and internal technology reviews and audits for ensuring compliance with laws, regulations, and internal policies. identifying and addressing any potential weaknesses or vulnerabilities in the organization's IT infrastructure
IT asset management, including the oversight of hardware and software inventory processes. Ensure accurate tracking, maintenance, and optimization of IT assets throughout their lifecycle to support organizational objectives and compliance requirements.