Director of Information Technology

LUTHERAN METROPOLITAN MINISTRY•Cleveland, OH

24d•$90,000 - $95,000

About The Position

The Director of Information Technology is responsible for leading the strategic vision and daily operations of technology infrastructure, cybersecurity, and program innovation. This position plays a vital role in ensuring the secure, reliable, and mission-aligned use of technology across the organization. The Director manages systems, people, and processes that support staff and service delivery. The Director is a member of the senior leadership team and works under the supervision of the Chief Financial Officer to align technology strategy with the organization’s mission and operational goals.

Requirements

Bachelor’s degree in related field, Master’s degree preferred or equivalent industry experience
A minimum of 7 years relevant progressive IT work experience including Microsoft network administration; and strong leadership and project management experience.
Demonstrated experience supporting enterprise software systems including accounting/financial packages, donor management (CRM) platforms, cloud based collaborative solutions and SQL based databases or reporting tools.
Proven background in supporting system integrations and implementations.

Nice To Haves

Prior experience in a human services or similar setting preferred.

Responsibilities

Develop and execute a multi-year technology roadmap aligned with the organization’s mission and strategic goals
Manage technology annual operating budget, procurement, vendor relationships, contracts, and licensing renewals
Oversee cybersecurity strategy, risk assessment, incident response, disaster recovery, and regulatory compliance
Maintain and secure, the network infrastructure, servers, databases, audio-visual systems, and organization-wide hardware/software
Ensure system integration, data integrity, and user training across platforms. Optimize workflows and user access while ensuring appropriate permissions and data privacy.
Ensure documentation is kept current for all processes and architecture
Serves as primary resource for hardware, software and data collection decisions regarding the maintenance of the network
Collaborates with end users to identify application requirements, analyzes and designs software solutions and determines what software products to purchase
Develop policies, procedures and appropriate security for IT matters, along with policies, and procedures defining access to and usage of LMM applications, systems and IT equipment
Ensures IT practices are compliant with agency insurance requirements
Oversees purchasing, installation and maintenance of all hardware, including computers, servers and network, software, telecommunications & security devices
Keeps abreast of new technologies, applications and software options and develops use cases and action plans for how these may be integrated into the organization
Expertise in network administration, cybersecurity best practices, Windows/Server environments, and cloud services