Director of Information Systems

Southern Legacy of Life•Little Rock, AR

About The Position

The Director, Information Systems (DIS) provides strategic leadership and oversight of all technology functions across the organization, ensuring that IT systems, data, cybersecurity, and user experience fully support the mission and regulatory requirements. This position oversees the entire technology ecosystem—including infrastructure, end-user services, cybersecurity, cloud and network operations, and business intelligence- and works closely with clinical, operational, and administrative leaders to enable reliable, secure, and data-driven performance in a highly regulated healthcare environment. This role drives technology modernization, safeguards organizational systems and data, and leads an innovative, service-focused IT team that supports a 24/7/365 mission-critical operation.

Requirements

7- 10 years of progressive leadership experience in information technology, including 5–7 years at a senior management level with responsibility for enterprise-wide technology operations.
Demonstrated experience overseeing complex IT environments that include end-user support, infrastructure, security, cloud services, and business intelligence.
Proven record of strategic planning, technology road-mapping, and budget ownership, including multi-year capital and operational planning.
Extensive experience managing and developing high-performing technical teams, fostering a culture of accountability, innovation, and operational excellence.
Strong background in cybersecurity governance, risk management, incident response, and compliance frameworks (e.g., HIPAA, NIST, SOC2, or equivalent).
Experience working in or supporting a 24/7/365 mission-critical environment, preferably in healthcare, nonprofit, or other highly regulated industries.
Deep knowledge across core IT disciplines; end-user systems, compute and storage, networking, cybersecurity, cloud/hybrid environments, and business intelligence with demonstrated expertise in at least one domain.
Familiarity with hybrid workforce technology needs, including secure remote access, device management, and collaboration platforms.
Exceptional communication skills, capable of translating technical concepts for non-technical stakeholders and building strong cross-functional relationships.
Proven ability to manage multiple priorities simultaneously, operate under pressure, and execute effectively within tight timelines.
A passion for technology modernization, data-driven decision-making, and developing people and teams.
Strong verbal and written communication skills and the ability to maintain confidential information.
Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction.
Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.

Nice To Haves

Bachelor’s degree in information technology, Computer Science, or a related field preferred; master’s degree in business administration, Health Informatics, or a technology-related discipline.

Responsibilities

Responsible for the supervision of People Services staff.
Communicates job expectations, planning, monitoring, coaching, counseling, and appraising job results.
Monitors and approves staff time records and overtime requests, ensuring costs are within the designated budget.
Follow and enforce systems, including Standard Operating Procedures.
Lead and inspire a high-performing IT team, fostering a culture of accountability, service excellence, innovation, and continuous improvement.
Champion a collaborative, mission-driven environment, ensuring technology initiatives align with the organization’s values, clinical needs, and the life-saving work of the OPO.
Develop talent through coaching, mentorship, professional development, and clear performance expectations.
Promote transparency and open communication across all departments.
Model resilience and adaptability.
Provide strategic oversight of help desk operations and ensure timely, high-quality support for all staff. Maintain reliable conference room technology, collaboration platforms, phone systems, and end-user devices to support seamless communication and productivity.
Oversee hybrid on-premises and cloud environments, ensuring resilient, scalable, and cost-effective infrastructure. Safeguard data integrity, availability, and protection across all systems.
Lead management of wired and wireless network environments, ensuring secure, high-availability connectivity across all facilities and remote locations. Oversee secure remote access solutions and enforce network security standards.
Direct the cybersecurity program, including identity security, endpoint protection, mobile device management, threat monitoring, and incident response. Ensure alignment with regulatory requirements and industry best practices.
Oversee the enterprise data strategy, ensuring accuracy, accessibility, data integrity, and compliance across all clinical and operational data sources, including iTransplant.
Integrate and manage data flows from iTransplant and other key systems to support performance improvement, regulatory reporting, and organizational insight.
Lead the development of reporting, dashboards, and analytics tools that deliver real-time visibility into KPIs and drive data-driven decision-making.
Cultivate and manage strategic relationships with key technology vendors, ensuring performance, accountability, and alignment with organizational goals.
Oversee evaluation of technology and cybersecurity requirements in all vendor contracts to ensure alignment with organizational standards, risk posture, and regulatory obligations.
Develop, maintain, and enforce corporate technology and cybersecurity policies, ensuring they reflect best practices, regulatory requirements, and organizational needs.
Lead the development and management of the IT operating and capital budgets, ensuring responsible stewardship of organizational resources and alignment with strategic priorities.
Partner with clinical, operational, and administrative leaders to ensure technology
Member of the Senior Leadership Team participating in the development of tactics to implement strategic goals.
Ensure implementation of strategic goals as they relate to the department.
Responsible for preparing and monitoring departmental budget.
Collaborate with Finance regarding departmental fiscal responsibility.
Ensure staff documentation completion and accuracy.
Responsible for oversight, compliance, and monitoring of contractual agreements under the area of responsibility.
Authorized to negotiate contractual terms and request competitive quotes in accordance with financial policies on behalf of the organization.
Develop, track, and report Key Performance Indicators (KPI), departmental Continuous Quality Improvement (CQI) goals, and monthly statistics utilizing techniques to test improvement efforts.
Present CQI departmental goals to the CQI committee.
Promotion of staff engagement, including wellness initiatives.
Present departmental reports to Executive Leadership, Senior Leadership, and/or Board of Directors, as required.
Expected to serve as spokesperson at public events as it relates to your area of responsibility.
Collaborate with the Quality Systems Department to ensure policies and practices follow Standard Operating Procedures and comply with accreditation, certification, and regulatory agencies.
Responsible for writing, revising, editing, and proofreading job descriptions, SOPs, and related departmental documents.
Responsible for cooperative management with other managers at SLL to ensure that tasks and responsibilities of direct reports are completed in a timely and efficient manner.
Responsible for interviewing, hiring, orientation, counseling, discipline, and separation of direct report(s).
Conduct annual evaluations, monitor professional development, and assess annual competencies for direct report(s).