Director of Human Resources

Gateway Ticketing Systems•Douglass Township, PA

10d

About The Position

For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, Director of Human Resources to our executive team. Shape the culture. Lead the people strategy. Grow the company. We believe HR doesn’t exist to just create and enforce policies. It exists to build a company that works — for the business and the people inside it. We’re looking for a Director of Human Resources who sees HR as a strategic engine, not a back‑office function, across our U.S., Canada, and the U.K. locations. This role sits at the executive table and owns how our people strategy fuels growth, accountability, and performance. You’ll partner closely with the CEO and leadership team to design systems that scale, develop leaders who care, and create an employee experience that’s both human and high‑performing. If you love building structure and culture — and you’re equally comfortable in a boardroom and a one‑on‑one — this role is for you. This is a hands on leadership role — you’ll design strategy and roll up your sleeves to execute it.

Requirements

A bachelor’s degree in HR management or business administration
10+ years of progressive HR experience, including 4+ years leading people
SPHR or SHRM SCP certification
A strong grasp of employment law, compensation, benefits, and HR operations
Comfort partnering with technical teams and supporting software driven organizations
Advanced experience with HRIS systems (ADP Workforce Now preferred) and reporting
The ability to juggle multiple priorities without losing the plot
High discretion, sound judgment, and clear communication

Nice To Haves

A master’s degree is a plus — but executive level thinking is required.
SPHR or SHRMS CP strongly preferred.

Responsibilities

Lead the companywide HR strategy, aligned with Gateway’s vision and business goals
Serve as a trusted advisor to executives, managers, and employees across all locations
Ensure HR operations remain compliant across jurisdictions while staying practical and business friendly
Own the Employee Handbook, HR policies, and employee communications — keeping them clear, current, and useful
Build and manage compensation programs that are competitive, equitable, and sustainable
Oversee benefits strategy and administration, partnering with brokers and vendors
Coach leaders on performance management, employee relations, and corrective action
Direct recruiting strategy and vendor partnerships to attract and retain strong talent
Ensure accurate employee records, reporting, and compliance through HRIS and payroll systems
Partner with Finance on payroll, 401(k), budgeting, and shared processes
Manage workers’ compensation, employment related insurance renewals, and audits
Oversee FMLA, leave administration, accommodations, and records retention
Lead and develop the HR team, setting priorities and holding the function to a high standard