Director of Human Resources - West Region

Parking Management Company•Phoenix, AZ

About The Position

The Human Resources Director is responsible for ensuring that PMC managers and associates meet company standards in all areas of human resources operations. This role leads the planning, development, and execution of HR policies, programs, and employee relations, supporting PMC’s People and Talent strategy. The Director oversees key functions such as employment, compensation, labor relations, training, and employee services, ensuring legal compliance and alignment with organizational goals. Additionally, this position manages a team of HR managers and recruiters, driving HR initiatives and supporting company-wide growth and success. The primary objective of the Human Resources Director is to lead and manage all aspects of human resources operations to support PMC’s people strategy, ensuring compliance with employment laws, fostering a positive workplace culture, and driving key initiatives related to talent acquisition, employee relations, compensation, training, and organizational development. This role is focused on building and maintaining a high performing, engaged workforce while aligning HR practices with PMC’s overall business goals and mission.

Requirements

Minimum 5 years of human resources experience in the hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR bachelor’s degree in business administration / human resources or a related discipline. training/certifications/business is preferred.
Proficient with Microsoft Office (Outlook, PowerPoint, Word, and Excel) and exceptional communication skills, both written and verbal
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
This role requires strong skills in building and maintaining client relationships by understanding needs, resolving issues quickly, and anticipating changes.
The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll.
A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively.
A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential.
Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial.
The ability to communicate complex information in a clear and concise manner is key in this role.

Responsibilities

Oversee all core HR functions, including compensation, benefits, leave management, employee relations, investigations, safety, and training.
Lead succession planning and talent development, ensuring future leadership growth.
Support positive employee experiences through benefits administration, onboarding, offboarding, and recognition programs, while partnering with operations to maintain fair and respectful workplace practices.
Develop, implement, and oversee HR policies, procedures, training programs, and employee surveys to ensure compliance and support the company’s people strategy.
Analyze organizational trends using data from HRIS and reporting tools to ensure compliance with federal, state, and local labor laws, updating policies as needed.
Maintain accurate HR records, manage organizational charts, and ensure the HRIS system is consistently updated with current employee information.
Stay informed on HR trends, regulatory changes, and new technologies, applying this knowledge to update company practices and advise leadership.
Facilitate professional development and certification opportunities for HR team members, ensuring they are equipped to support company objectives.
Develop and maintain the company’s employee handbook, policies, and procedures, ensuring they remain current and compliant.
Provide HR leadership and oversight for all locations and associates within assigned regions, ensuring consistency in HR practices and support across the organization.
Partner with senior leadership to align HR strategies with organizational goals, focusing on staffing, recruitment, and retention to support growth.
Actively participate in staff meetings, operational reviews, and leadership discussions, serving as a strategic HR partner to influence business decisions and drive organizational success.
Provide HR leadership across assigned regions, supporting all locations and associates, including regular travel (up to 50%) for new account openings, ongoing support, and site visits during periods of operational challenges.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs.
Attend required staff meetings and complete assigned training modules in a timely manner.
Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.